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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Beds were really small for a double. More like a super single. Fold out bed was in bad shape. Saw pool in photos of room but to find out it has been filled in with dirt. Main reason booking this motel for a whole weekend. Too late to cancel when we saw this. Kids were so made at me. Took away a big part of out little getaway. Need to specific this on booking info. No Pool Available.
Business response:
Thank you for reviewing our hotel. We apologize for the issues you encountered during your stay. We want every guest to have a comfortable and relaxing visit, so we are sorry that was not your experience. Our team is working to ensure this doesn't happen again. We hope you allow us to be your host the next time your travels bring you our way. Sincerely, Hotel Management
When checking in, it seems as if you're bothering them that you're checking in and they hate their job it seems. I have been in less expensive places and felt more welcomed than this. The hallways stink but the room was clean and there are no complaints regarding the room.
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Duluth ES Location proximity was good, the interior needs to be upgraded and a thorough cleaning is needed.
Business response:
Thank you for posting a review of your stay. It is nice to read that we met most of your expectations. However, we do apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for your nice rating, and we look forward to your next visit. Sincerely, Hotel Management
Overall it was a good stay. The continental breakfast was muffins, coffee, oatmeal and hot chocolate. That's a snack not a breakfast
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you had a pleasant time with us, but we are sorry as our breakfast offerings were not to your liking. We have shared your feedback with our brand leaders. Thanks again, and we hope to see you back soon. Sincerely, Hotel Management
SPEAK OUT Bruh my room smelled like weed and there were like mosquitos in my room, if it wasn’t for that it would’ve been good, and if you say “free WiFi” or “exercise room” l, specify that you only get free WiFi for one device or say your “workout” room only has four elliptical with no weights.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Business response:
Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 4.4 star rating with 1,442 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.