Extended Stay America - Atlanta - Kennesaw Town Center

Business response:

Dear Guest, Thank you for sharing your feedback. We appreciate your observations regarding the need for additional maintenance and improved room cleaning. Providing clean, comfortable, and well-maintained accommodations is our top priority, and we sincerely apologize that your experience did not fully meet these standards. Your comments will be shared with our housekeeping and maintenance teams. Feedback like yours helps us identify areas where we can enhance our services for all guests. We hope to have the opportunity to we... read more

Business response:

Dear Guest, thank you for sharing your feedback. We understand your concerns regarding the kitchen setup and the housekeeping schedule. For the comfort of our guests, kitchenware is available upon request at the front desk, and we apologize if this was not communicated clearly. Your comments help us improve our communication and guest experience. We appreciate you bringing this to our attention and hope to provide you with a more comfortable stay in the future. Sincerely Hotel Management 

Business response:

Dear Guest, Thank you for your amazing review. We’re truly delighted to know that our staff went above and beyond to assist you during a stressful time. Your kind words about their big smiles, friendly welcome, and helpful attitude mean a lot to us. At Extended Stay America, providing affordable and comfortable accommodations with genuine hospitality is what we strive for every day. It’s wonderful to know that we were able to make your stay a positive and memorable one. We greatly appreciate your support and look forward to ... read more