Extended Stay America - Atlanta - Kennesaw Town Center

Business response:

Dear Alfonso, it's nice to read your positive review of your recent stay at Extended Stay America. We make every effort to provide the level of service you expect and deserve, so it is nice to read when our efforts are recognized. We have shared your compliments with the team, they will be very appreciative of your recognition. So again, thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management 

Business response:

Roslyn, thank you for including Extended Stay America in your business trip. We are thrilled to know your stay with us was comfortable and that you loved our spotless hotel. Thanks again for choosing us, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Steven, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We hope to have another opportunity to welcome you back soon for a perfect visit. Sincerely, Hotel Management 

Business response:

Denver, we want to thank you for your recent stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that we are sorry. We can absolutely do better andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management