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Extended Stay America - Atlanta - Kennesaw Town Center
- Other
- Kennesaw, GA
About this business
Location details
3000 George Busbee Pkwy. NW, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for This hotel was in really good area but I was disappointed with housekeeping. We were there for 3 days and our room did not get cleaned one time. I did not understand that at all.They only put one wash cloth in the bathroom with a million different towel so when I called to see if I could get a wash cloth they told me to come down and get it myself. Which wasnt totally a big deal but still. The facitilty is supposed to be smoke free but I saw severalllll people smoking around the building and it even ... read more
Business response:
Thanks for the feedback. We are happy to read you liked our location and that you had an overall pleasant stay. However, we are sorry you were unhappy with our hotel policy in regard to the housekeeping service and regret the inconvenience caused. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
Business response:
Thanks so much for staying at Extended Stay America and for the feedback. We are glad to read were satisfied with everything we offer and that you had an enjoyable stay. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
朝食付きと記載されていたが、想定していたものとは違い、スナックバーのみだったのが残念でした。またドライヤーが付いてなかったのもマイナス評価です。キッチンは付いていたので自炊する分には便利です。
Business response:
Thank you for your review. We are glad you had an overall nice time with us and that you liked the kitchenette in your room. That being said, we are sorry our complimentary grab-and-go breakfast offerings were not to your liking. We have made a note of your feedback as we plan any changes to our selections. Please note, hairdryers are available and complimentary at the front desk at any time. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Not the best, not the worse My only two concerns were that when I first arrived and throughout my first night, some young lady was purched up on the counter like the company cat. I guess she felt at home. Secondly, there was no room service my whole stay from Friday through Monday, therefore dirty linens.
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you had a comfortable stay with us and that we met your expectations. Please note, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we provide this service at your request for a minimal fee. We have discussed your feedback with our team members to ensure we make our guest aware of these policies on arrival. On behalf of everyone here, we would like to serve you again... read more
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
Business response:
Thanks so much for the four-star rating of Extended Stay America. We are thrilled to see you loved everything we offer and that you had a wonderful stay. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management
Business response:
Montero, thank you for staying at Extended Stay America. It is a pleasure to see you were benefited with everything we offer and that you had an enjoyable stay. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management
It’s ok Strange how coffee plates pots utensils had to asked and collected at the front desk. They were not in the room. The blankets had an old stain so that was not pleasant
Business response:
Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry you were not happy with our dishware policy and for the issue you had with the cleanliness of your bedding. We have shared your feedback with our housekeeping team to ensure this does not happen again. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Kennesaw Town Center
How is Extended Stay America - Atlanta - Kennesaw Town Center rated?
Extended Stay America - Atlanta - Kennesaw Town Center has a 3.5 star rating with 2,051 reviews.
When is Extended Stay America - Atlanta - Kennesaw Town Center open?
Extended Stay America - Atlanta - Kennesaw Town Center is open now. It will close tomorrow at 12:00 a.m.