Extended Stay America - Atlanta - Kennesaw Town Center

Business response:

Thank you for staying at Extended Stay America. We are delighted to read you had a comfortable stay with us and that we met your expectations. Please note, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we provide this service at your request for a minimal fee. We have discussed your feedback with our team members to ensure we make our guest aware of these policies on arrival. On behalf of everyone here, we would like to serve you again... read more

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management 

Business response:

Thanks so much for the four-star rating of Extended Stay America. We are thrilled to see you loved everything we offer and that you had a wonderful stay. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management 

Business response:

Montero, thank you for staying at Extended Stay America. It is a pleasure to see you were benefited with everything we offer and that you had an enjoyable stay. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry you were not happy with our dishware policy and for the issue you had with the cleanliness of your bedding. We have shared your feedback with our housekeeping team to ensure this does not happen again. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Karen, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are pleased you had an overall comfortable stay and that you liked our pet-friendly policy. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. We hope this will not deter you from choosing us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Wow - Cathy, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Cathy, thank you for staying at Extended Stay America. We are delighted to read you liked your well-appointed room and our affordable rates. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management