Extended Stay America - Atlanta - Kennesaw Town Center

Business response:

Dear Lindsey, We regret that the room you requested was unavailable, and we apologize for any frustration this undoubtedly caused. We know apologies will not make up for the inconvenience, but we are indeed sorry. Thank you for your feedback, which is much appreciated. We hope to have an opportunity to better your experience with us whenever your travels bring you back to the area. Sincerely, Hotel Management 

Business response:

Dear Heather, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our hotel's cleanliness was not to your satisfaction. Our housekeeping staff works diligently; therefore, we regret not being aware of the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit us the next time you are in the area so you can experience our commitment to exceptional hospitality. Sincerely, Hotel Man... read more

Business response:

Dear Christopher, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we apologize that our hotel did not meet your expectations, and we appreciate you bringing these concerns to our attention. The safety and security of our guests are of utmost importance. We always want to hear from our guests about how we can improve our services! Thank you once more, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Dear KIHONG, We appreciate the valuable feedback about your stay. Although we always intend to provide our guests with a pleasing environment, we genuinely apologize that the fragrance in your room was too strong for you. We have taken note of your feedback and will share it with the relevant individuals. We regret the inconvenience and hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Dear Guest, We strive to provide a peaceful atmosphere for all our guests. However, when a fire alarm sounds, we must look for everyone’s safety until we can thoroughly investigate the cause of the alarm. We understand that this is not a pleasant experience, and we would like to apologize for the situation and any inconvenience it has caused. We take cleanliness concerns seriously, as they are an essential priority. We will share this matter with our housekeeping associates to ensure that we regularly inspect and maintain th... read more

Business response:

Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Si... read more

Business response:

Dear Guest, We’re sorry to hear about your experience. That’s not the level of comfort we aim to provide. Your feedback about the room’s condition is important; we’ll address this matter with our housekeeping associates to ensure this does not happen again. We understand how this affected your stay. Thank you for bringing it to our attention. Your feedback drives us to enhance our services continuously, and we look forward to another opportunity to show you our commitment to outstanding experiences. Sincerely, Hotel Manageme... read more