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Extended Stay America - Atlanta - Kennesaw Town Center
- Other
- Kennesaw, GA
About this business
Location details
3000 George Busbee Pkwy. NW, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The breakfast wasn’t a breakfast, it was a sugar snack. There was no juice or even an egg. Also no dishes or cutlery was provided. The fact that we were supposed to rent dishes was ridiculous. We chose extended stay so we could purchase groceries and prepare there instead of eating at restaurants. The 2 good things were plenty of hot water for showers and no bugs.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that you appreciated the hot water and the cleanliness of your room, as these are important aspects of a comfortable stay. At the same time, we sincerely apologize that the breakfast and kitchen amenities did not meet your expectations, including the lack of juice, eggs, and dishes. Your comments have been shared with our management team to review and improve our offerings for extended-stay guests. We value your input, as it helps us enhanc... read more
First the floor wasnt cleaned
Business response:
Dear Guest, We sincerely apologize that the floor was not properly cleaned upon your arrival, as this does not reflect the standards we aim to provide. Your comfort is extremely important to us, and we have addressed this concern with our housekeeping team to ensure immediate improvements. We appreciate you bringing this to our attention so we can better serve you and all future guests. We hope to have the opportunity to welcome you back for a much better experience. Sincerely Hotel Management
Yes as we arrived.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We are pleased to know that your arrival experience was positive. Our team is committed to providing a smooth and welcoming check-in for every guest. Please share if you have any additional suggestions for enhancing your stay. We look forward to welcoming you back on your next visit. Sincerely Hotel Management
I DO not recommend. Rooms outdated and filthy. I checked in and checked out within an hour.
Business response:
Dear KERRY, We are truly sorry to hear that your experience did not meet expectations. Cleanliness and guest comfort are our top priorities, and we regret that we fell short during your visit. Your comments have been shared with our housekeeping and maintenance teams to ensure immediate improvement. We wish you had stayed longer so we could address your concerns and make things right. We appreciate your input as it helps us serve our guests better. We hope to have another opportunity to welcome you back. Sincerely, Hotel Man... read more
Smelled like lysol orsome cleaning solution from lobby to inside room. No shower curtain,no ice machine or ice in ice trays in refrig in room. had to buy a bag of ice.
Business response:
Dear Bill, We are sorry to hear about the concerns you encountered, including the cleaning odor, missing shower curtain, and the inconvenience with the ice availability. This is not the experience we want our guests to have, and we will be addressing these issues with our team to ensure improvements are made. Guest comfort and satisfaction remain our top priority, and your comments help us to serve better. We hope to have another opportunity to provide you with a much-improved stay. Sincerely, Hotel Management
Yes, but there were roaches in the room.
Staff was non existent, cursing the last customers as they were leaving. After that , it was clean, dry, and habitable . I wondered if the customers were looking for a free stay. My stay was uneventful, room seemed clean and comfortable.
Business response:
Dear Philip, Thank you for sharing your feedback. Our team is committed to providing excellent service to all guests, and we appreciate you bringing your observations to our attention. On a positive note, we are pleased that your room and surroundings were comfortable and met your needs. Your comments will be shared with our team to continue promoting a welcoming and respectful environment for all future guests. Sincerely, Hotel Management
Furnitures, bathroom and refrigerator are all old. Refrigerator was also rusted. The aile of the second floor was dirty in general. They did not vacuum at all. There was a pile dirt by the elevator and it stayed for five days! It was still there when I was leaving. Despite good manners of the staff, it was not a pleasure to stay there.
Frequently asked questions about Extended Stay America - Atlanta - Kennesaw Town Center
How is Extended Stay America - Atlanta - Kennesaw Town Center rated?
Extended Stay America - Atlanta - Kennesaw Town Center has a 3.6 star rating with 2,167 reviews.
When is Extended Stay America - Atlanta - Kennesaw Town Center open?
Extended Stay America - Atlanta - Kennesaw Town Center is open now. It will close tomorrow at 12:00 a.m.