Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy

Business response:

Dear Guest, Thank you for sharing your experience with us. We’re glad to hear that our staff made a positive impression and provided friendly, helpful service during your stay. However, we regret that the condition and smell of the room did not meet your expectations. Your feedback regarding the carpet and overall upkeep has been shared with our maintenance and housekeeping teams for improvement. We appreciate your honesty, as it helps us enhance our guest experience. We hope to have the opportunity to serve you better on yo... read more

Business response:

Dear Clayton, We apologize for the inconvenience caused by the sticky floors, limited pillows, and breakfast selection. This is not the experience we aim to provide, and your comments have been shared with our housekeeping and maintenance teams for immediate attention. We’re also reviewing ways to improve our grab-and-go breakfast for better variety and satisfaction. Your feedback helps us improve our services, and we truly appreciate your understanding. We look forward to welcoming you back for a more comfortable stay. Sinc... read more

Business response:

Dear Mistina, We sincerely apologize for the issue you encountered with the shower curtain and appreciate you bringing it to our attention so we can address it immediately. We are glad you found the kitchen convenient and appreciate your recognition of the staff who provided great service. We also take seriously your comments about inconsistent experiences with other team members and will use this to improve training and ensure consistency. Your input helps us grow, and we hope to have the opportunity to welcome you back for... read more