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Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.
- Hotels
- Marietta, GA
About this business
Location details
2239 Powers Ferry Rd., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
two towels for 4 guest wouldn't provide more, no sheets, pillow or blanket for sofa bed when i asked for some they did not supply, kitchen with no plates, spoons, forks bowls etc nothing, staff was really rude and not helpful hotel did not have a pleasant smell and the free breakfast was horrendous, will absolutely never stay there again
Business response:
Omar, thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Sofa bed had no linen or blankets upon our arrival. Finally got sheets etc after 2nd request. Sofa bed was terribly uncomfotable - shouldn't even be listed as a sleeping option. Room overall was very Spartan. Free breakfast was a joke - granola bars and coffee.
Business response:
Bill, thank you for being our guest. We sincerely apologize for the problems you experienced with the sofa bed in your suite. Also, we are sorry to know you didn’t like our breakfast offerings. Your feedback is shared with the appropriate individuals with an effort to improve our service and facilities going ahead. We hope you’ll give us a chance to regain your trust in the near future. Sincerely, Hotel Management
Convenient, but not a comfortable stay Checked in late at night for a one night stay. I called to confirm my late check-in with the hotel staff, and the interaction was less than professional (with the female hotel staff hanging up without saying goodbye). The hotel location is convenient to the interstate yet is tucked away in the woods. The condition of the hotel was heavily dated (appliances from the 80/90ss?). Overall, the lighting in the hotel was a bit dark as well. Small things you come to expect at even the most basi... read more
Business response:
Thank you for leaving your feedback. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. Although your experience is not typical of our service, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
A night in a dump.
Business response:
Ronald, we are extremely sorry for not living up to your expectations. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We regret the inconvenience caused, and please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
DREADFUL Simply the worst. Simply the worst. Simply the worst.
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We're sorry for your experience. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
How to maximize profits? So how do you maximize profits and screw over people? I'll tell you how. Let a family make a reservation for the night and put in FINE print that you have to check in by 11pm. Yes 11 pm hahah!. So if that family shows up around midnight, we can take their money and at the same time give that room to another interested party. The nice part is even though that family didn't get to stay in their room we have the right to charge them the night because of that legal agreement. And that my friends, is how ... read more
Business response:
Danny, we are so sorry for the difficulties you experienced with your reservation. We are looking into the issue to see what went wrong and how could we have handled the situation better. We understand your frustration but counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
feeling sad i have been a guest of this hotel few years back. i had a pleasant experience. in few years the condition has deteriorated. things were broken on places and not clean to our satisfaction. However, the hotel staff were very friendly and helpful. They tried to take good care of us. We are definitely thankful to them.
Business response:
Thank you for your valuable feedback. Although you liked the service provided by associates, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We will address this matter with our housekeeping associates immediately to take corrective action so that it does not happen again. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Less than average hotel The lobby smelled of pot and there were hairs on the pillows in our room. We will not be visiting this location again.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Didn’t have covers or pillows called front desk and they never showed up
Business response:
Thanks for being our guest. We are sorry for the service issue you had and regret the inconvenience this caused. Your concern has been shared with the concerned team members to improve our guest experiences. It's our goal to provide an excellent customer service, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.
How is Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. rated?
Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. has a 3.3 star rating with 2,195 reviews.
When is Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. open?
Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. is open now. It will close tomorrow at 12:00 a.m.