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Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.
- Hotels
- Marietta, GA
About this business
Location details
2239 Powers Ferry Rd., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay somewhere else This was by far the worst hotel I’ve ever stayed in. Check in was interrupted and took forever, and when we finally got to our room, it smelled like marijuana, there was no hand soap or shampoo, there were only 2 pillows and 2 of the thinnest blankets I’ve ever seen on the bed, the sink had small hairs all over it, the shower curtain was backwards (which means it hasn’t been cleaned), and the elevator inspection was over a year expired. It was horrible and I’d NEVER stay here again.
Business response:
Dear Catherine, thank you for being our guest and for sharing your feedback. We apologize for failing to provide you with the fresh and clean accommodations you deserved. The smell of smoke you experienced is unacceptable and does not meet our no smoking policy. We work hard to provide a clean and comfortable environment and we are sorry for the disappointing experience. We will follow up on your concerns with our housekeeping team to ensure we are doing everything possible to minimize the impact on our guests moving forward... read more
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Room wasn’t cleaned when given, new room full of roaches, no basic stuff also in the restroom
Business response:
We are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very so... read more
Nightmare No shower. Shower will not drain because it is purposely closed. What were they thinking when they knew they have closed the shower drain!
Business response:
Thanks for evaluating your experience at our hotel. We are glad to read you liked many aspects of our hotel. However, we apologize for the maintenance issue in your room. Your feedback has been discussed with the concerned team to ensure we inspect all our rooms thoroughly before allotting to our future guests. Please consider giving us another chance to provide you with a much better stay. Sincerely, Hotel Management
No toiletries available when we checked in. Called front desk when we needed a change of towels, the lady said she would have to check, waited 15-20 min, then my husband had to go get them. "Complimentary breakfast" is a grab and go option that I have never come across before-muffins and granola bars only. You have to wait at the front desk for a good length of time before someone shows up, "don't care" attitude by the staff, found them on their phone or smoking right outside the lobby when we needed to check out.This place ... read more
Business response:
Thank you for the review of our hotel. We sincerely apologize that you encountered so many difficulties during your stay with us. Your comments have been shared with the appropriate team members, so we can take action to prevent these issues from happening again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Staff at front desk was nice. Room was clean but there were roaches in the room. The thing that concerns me the most is getting roaches in my property and carrying them home. I killed 2 small roaches and a larger roach went behind a picture and i was afraid to take the picture down because of what i might find. I am very hesitant to stay at another extended stay
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Si... read more
Dirt everywhere, especially in closed places like drawers and a very strange smell in the unit. Could not use the pull out couch half broken, mattress was filthy and smelly like someone lived there for weeks. Looks good in pictures, my advice Do Not Book here unless you are in need emergency shelter.
Business response:
Shynnelle, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
I fine bedbugs on the bed and check out before immediately.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.
How is Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. rated?
Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. has a 3.3 star rating with 2,195 reviews.
When is Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. open?
Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. is open now. It will close tomorrow at 12:00 a.m.