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Extended Stay America - Atlanta - Morrow
- Hotels
- Morrow, GA
About this business
Location details
2265 Mount Zion Pkwy., Morrow, GA, 30260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was clean but had roaches
Business response:
Dear Guest, Thank you for your feedback. While we are glad to hear the room was clean, we are very sorry to learn about the presence of pests. This is not acceptable, and we take such concerns seriously. Our team has been notified to review and ensure proper pest control measures are in place to prevent future occurrences. We appreciate you bringing this to our attention and hope to provide a much-improved experience should you choose to stay with us again. Sincerely, Hotel Management
Great spot to stay for an early morning flight out of Atlanta. I would return!
The hallways smell terrible. I’m assuming it’s because the rugs look like they haven’t been cleaned since they got them. Now I was on the 3rd floor and I’m not sure about the other floors but it was absolutely nasty. I wouldn’t dare walk on that floor bare footed even with socks on. The customer service was a 10 out of 10. Makayla was amazing and very nice. The bed was clean and comfortable. The bathtub needs to be upgraded but clean. Overall I rate this stay a 6/10
Business response:
Dear Kareda, Thank you for sharing your detailed feedback. We sincerely apologize for the issues you encountered with the hallways and floor, as maintaining a clean and welcoming environment is a top priority. Your observations regarding the rugs and bathtub have been shared with our maintenance and housekeeping teams to ensure improvement. It is encouraging to hear that Makayla provided exceptional service and that your room was comfortable, as we strive to ensure every guest feels valued and cared for. Your feedback is gre... read more
The 2 ladies I mainly dealt with at the desk were AMAZING! The room, however, was terribly humid at night, and I encoutered a couple bugs in the bathroom. When I accidentally took garbage to the wrong receptacle, the GM, who saw me head the wrong way, instead of just stopping me, followed me, and then proceeded to tell me where to go, after I'd already put the trash in that can. Not okay. Its never okay to follow a woman like that. I was not happy. When he came to my room about the air, I told him I was fine, and I wasn't co... read more
Business response:
Dear Melissa, Thank you for sharing your feedback. We are glad to hear that the team members you interacted with at the desk provided excellent service. We sincerely apologize for the discomfort you experienced in your room, as well as for any unease caused by staff interactions. Guest privacy and comfort are extremely important, and we take your concerns seriously to ensure a safe and respectful environment for all guests. Sincerely, Hotel Management
Very friendly staff and they responded very accurately and gentle
Great staff, no complaints.
Frequently asked questions about Extended Stay America - Atlanta - Morrow
How is Extended Stay America - Atlanta - Morrow rated?
Extended Stay America - Atlanta - Morrow has a 3.5 star rating with 1,763 reviews.
When is Extended Stay America - Atlanta - Morrow open?
Extended Stay America - Atlanta - Morrow is open now. It will close tomorrow at 12:00 a.m.