This profile has been claimed by the business owner or representative.
Extended Stay America - Atlanta - Morrow
- Hotels
- Morrow, GA
About this business
Location details
2265 Mount Zion Pkwy., Morrow, GA, 30260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worked it out There was an issue with the first room we were in. Told the front desk about it. The reassigned us to another room which was ok. Staff was friendly.
Business response:
Diane,thank you for your review. Although you liked our friendly staff, we are sorry for the issues you encountered. Your feedback will be shared with the appropriate team for review and action. We appreciate your comments and hope to see you again soon for a much better experience. Sincerely, Hotel Management
Everything customer service good stay always good friendly people good environment every time I'm in Georgia that's where I stay
Business response:
We appreciate your loyalty towards Extended Stay America and the excellent feedback about your experience here. We are happy to know we exceeded your expectations for a pleasant stay, and you were awed by our spectacular hospitality. On behalf of everyone, we appreciate you for recognizing our efforts and invite you to for another visit. Sincerely, Hotel Management
I booked this room for kitchenette however there were no dishes even though they advertise it. The lady at the front desk was extremely distant. Not a great stay
Business response:
Thank you for your review. We are sorry for the service issues you encountered. We will share your feedback with our front desk team ao that they are more diligent going forward. Please know, Kitchenware for your suite is available at the front desk to ensure cleanliness. We appreciate your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
You could do better, but you could also do worse Pros: Easy to reach from interstate but not directly on interstate. Room was large. Linens and bathroom felt and looked clean. Friendly staff. Cons: Despite not being on interstate, there was a lot of road noise. Furniture and appliances in room looked shabby and banged up. The "grab and go breakfast" consists of granola bars, packaged muffins, instant oatmeal, and coffee. Bed was reasonably comfortable but if you're sharing the bed with someone, you'll feel every movement th... read more
Business response:
Thank you for the review of your stay. We are sorry for the noise issue you experienced and for the disappointment you had with the discomfort of the bed. We wish we would have had an opportunity to make this right for you while you were here, so your stay would have been enjoyable. We have alerted our maintenance staff to your concerns, and we will be more proactive, replacing items that are beginning to show wear. On a positive note, we are happy you liked our location, spacious suites, and friendly staff. Thank you again,... read more
Hotel room is worth the sta I recommend this hotel site for comfort, convenient to shopping and highway.
Business response:
Lenoize, thank you for the excellent review of Extended Stay America. We're delighted to know you loved your well-appointed room and that our location close to shopping and highway worked well for you. We appreciate you recommending us to future guests and look forward to hosting you again soon. Sincerely, Hotel Management
the queen size bed was not queen size. you have to take your dirty towels to front desk to get clean ones.
Business response:
Thank you for being our guest. We are sorry you were unhappy with our housekeeping policy and that our bed was not to your expectations. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Morrow
How is Extended Stay America - Atlanta - Morrow rated?
Extended Stay America - Atlanta - Morrow has a 3.5 star rating with 1,785 reviews.
When is Extended Stay America - Atlanta - Morrow open?
Extended Stay America - Atlanta - Morrow is open now. It will close tomorrow at 12:00 a.m.