Extended Stay America - Atlanta - Morrow

Business response:

Thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It is lovely to read you not only enjoyed our excellent service but also you liked our clean and comfortable accommodations. It was a pleasure having you stay with us, and we hope you will choose us again! Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Shontae, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are glad to know you had an overall good stay with us. However, we are sorry we missed meeting some of your expectations in your room. We value your feedback and look forward to your next stay. Sincerely, Hotel Management 

Business response:

Miranda, thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay with us. We are sorry for the less than the spotless condition of your room. Our staff is committed to providing our guests with the cleanest and most comfortable stay in town. We value your feedback and hope to be able to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Robert, thank you so much for the feedback. We are glad to read you liked our attentive service and that you found us to be a good value. Your concern regarding the odor issue in your room had been shared with our housekeeping team. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review our hotel. We are happy to know you enjoyed our great location. However, we are sorry for the problems you had in both of your room. We have shared your concerns with our appropriate team members to ensure this does not happen again. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. We welcome you back to our hotel when yo... read more