Extended Stay America - Atlanta - Morrow

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we exceeded your expectations for an exceptional stay. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are delighted to know our associates left you with a good impression of our hotel and that you also found us to be of a good value in the area. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management 

Business response:

Alex, thank you for sharing your amazing experience at Extended Stay America with fellow travellers online. We are thrilled to read that our location was perfect for your needs and that you found our prices to be excellent in the area. We appreciate you sharing your nice comments and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Saima, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you were overall satisfied with your stay, we apologize for the bad smell you experienced while being here. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at our hotel. We are happy to know you had a good time here and were satisfies with the kitchenette in your room. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, General Manager 

Business response:

We appreciate you staying with us. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the front desk. We are grateful for the feedback y... read more

Business response:

Thank you for staying with us. We are sorry you were not happy with the price we offer and that our breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our selections. We hope you will give us another chance so we can serve you better. Sincerely, General Manager 

Business response:

Issac, thank you for rating your experience of Extended Stay America. We are happy our efforts got us such good rating and hope to have the pleasure of hosting you soon. Sincerely, General Manager