Extended Stay America - Atlanta - Morrow

Business response:

Thank you for your great comments about your stay at Extended Stay America - Atlanta – Morrow. It’s our pleasure knowing you loved the cleanliness of our property and had an overall comfortable stay. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. We hope to welcome you back soon. Sincerely, General Manager 

Business response:

Thank you for staying with us. We are pleased you liked our location and had an overall nice stay. We would like to inform you that to ensure cleanliness and as per our brand standards, kitchenware is available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. Our housekeeping services are designed for long-term guests, offering minimal intrusion to their home-like stay, and we are happy to offer this service to you at a minimal fee. We would like to regain your trust and... read more

Business response:

Steven, we appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Atlanta - Morrow. Sincerely, General Manager 

Business response:

Thank you for taking the time to share your experience. I am pleased to see you had an excellent experience at our hotel and that you valued the service provided to you during your stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. 

Business response:

Thank you for sharing your experience. Even though I am disappointed that our grab-and-go breakfast was not to your liking, it is great to know you had a pleasant stay and valued our affordable rates. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. 

Business response:

The team and I appreciate you positive remarks. We are thrilled to read how well you enjoyed your experience and that our convenient location was suitable. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! 

Business response:

Dear Guest, We sincerely apologize that your stay was negatively impacted. The condition you described in your room is understandably upsetting, and we regret that it overshadowed an otherwise decent visit. This is not the experience we want for our guests, and we have shared your feedback with our leadership team as we continuously work to strengthen overall room standards and property conditions. We do appreciate you recognizing the hospitable service provided by our staff. Thank you for bringing this to our attention, and... read more

Business response:

Dear Guest, We are sincerely sorry to learn about your experience during your recentstay. The concerns you described about the room's odor do not align with the standards we are committed to upholding, and we sincerely apologize for the discomfort this caused. Providing a clean, fresh, and welcoming environment is a responsibility we take very seriously. As a pet-friendly property, we follow detailed cleaning protocols, including deep sanitation procedures after guests traveling with pets, to ensure each suite is properly re... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We appreciate you taking the time to provide your perspective, as guest insights are valuable in helping us maintain and enhance the experience we offer. While we understand that preferences vary, we are always focused on creating a welcoming and comfortable environment for everyone who stays with us. Your comments will help guide our ongoing efforts to improve and ensure a positive experience for future guests. We hope you might consider giving us another opportunity in the f... read more