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Extended Stay America - Atlanta - Northlake
- Hotels
- Atlanta, GA
About this business
Location details
3300 Northlake Parkway, Atlanta, GA, 30345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was great. Check in was a breeze. Rasheedah was very attentive and a pleasure to deal with. Nice when a friendly face greets you!
The staff is AMAZING. They can’t control the customers or their behavior.
Business response:
Dear Amber, Our entire team at Extended Stay America would like to thank you for your generous comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. We aim to create a loyal customer who will return at every opportunity! We hope to welcome you back the next time you travel to Atlanta. Sincerely,Hotel Management
Great stay!
Business response:
Dear Bridgette, Thank you for your positive feedback! We're delighted you had a great stay at Extended Stay America. Our team is committed to providing excellent service, and we're thrilled to know you enjoyed your experience. We appreciate your choice to stay with us and look forward to welcoming you back for another wonderful stay.Sincerely,Hotel Management
My stay was good. Room was pretty decent. The only thing i didn't like was the roaches in the rooms especially with a small baby running around trying to stomp them. Made my stay feel a little unsanitary.
Business response:
Dear Tay, Thank you for choosing us and also for your review. We are happy your overall experience was pleasant. However, we want to apologize for the issue you encountered in your suite. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and ho... read more
I like the cleanliness
It was comfortable and clean the staff was friendly
I honestly don't know where to start. The front desk clerk was very friendly and understanding when I forgot my I.D. and gave me time to retrace my steps to retrieve it. Unfortunately that's as positive as it gets. From roaches to bloodstaines. The constant smell of other people cooking. Barking dogs. If you have to find an inexpensive lodging then I guess but I'm not going back.
Business response:
Dear Shenequah, Thank you for taking the time to provide feedback on your recent stay. We sincerely apologize for any shortcomings you experienced. Your comments are valuable, and we will use them to address areas that need improvement. Our team is committed to enhancing our services, and we appreciate your understanding. If there are specific details you'd like to share or if there's anything we can do to make it right, please feel free to provide more information. We value your input and hope to have the opportunity to bet... read more
Frequently asked questions about Extended Stay America - Atlanta - Northlake
How is Extended Stay America - Atlanta - Northlake rated?
Extended Stay America - Atlanta - Northlake has a 3.2 star rating with 1,200 reviews.
When is Extended Stay America - Atlanta - Northlake open?
Extended Stay America - Atlanta - Northlake is open now. It will close tomorrow at 12:00 a.m.