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Extended Stay America - Atlanta - Northlake
- Hotels
- Atlanta, GA
About this business
Feel at home at Extended Stay America - Atlanta - Northlake, an all-suite hotel in Atlanta, Georgia's Northlake area. Our extended-stay hotel offers spacious accommodations with fully equipped kitchens, near Emory University Hospital, Mercer University, and shopping at Northlake Mall.Feel at home at Extended Stay America - Atlanta - Northlake, an all-suite hotel in Atlanta, Georgia's Northlake area. Our extended-stay hotel offers spacious accommodations with fully equipped kitchens, near Emory University Hospital, Mercer Uni... read more
Location details
3300 Northlake Parkway, Atlanta, GA, 30345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property location is ideal. The bathroom grout was done very shabbily, messy and just not done professionally. Even a 10 year old can do a better job than that. The carpet was very sticky and probably need a replacement. Customer service desk was friendly.
Business response:
Dear Sheryl, we appreciate you pointing out particular items you loved and areas where we can improve. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Thank you for choosing us and taking the time to leave your review. We look forward to the opportunity to welcome you back soon. Sincerely, Hotel Management
Rooms were spacious and staff was very friendly. Only complaint was we could hear the neighbor’s toilet flushing like it was ours. Woke us up a couple times during the night.
Business response:
Jessica, thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you enjoyed the service our associates delivered and that you had a pleasant stay overall. However, we regret the noise disturbance you encountered. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. Thank you for being our guest. We look forward to your next visit! Sincerely, Hotel Management
Online shows hot breakfast but when go to hotel they said just grab and go but I got no discount for the room. The muffins ran out.no juice was offered everyone does not drink coffee or hot chocolate. Then they have products that you can buy. Why not allow guest to get those who have paid a lot per day for one room. I had to go buy food for my kids to eat. The hotel should have given a voucher to a restaurant for breakfast. I would not have booked if known no hot breakfast was there. The room was clean just tub sort of dirty... read more
Business response:
Jacquelyn, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered during your visit with us. We take such concerns seriously, and we will address them with appropriate individuals as we strive to enhance our guest experience. We also apologize for your disappointment with the breakfast we offer, and we will discuss it appropriately to see where we can improve. We have also taken note of your suggestions and will communicate them adequately. We are grateful for ... read more
Have bugs in room need to be spray
Business response:
Brittany, thank you for evaluating your stay at our hotel. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again for choosing us and for taking the tim... read more
Meets basic needs The stay was mostly comfortable. One of the two elevators were out. Entering th room, it did smell clean, though A roach was in the bathroom the first night. We did not have a comforter, just a fleece blanket and two pillows. The side table lamp light wasn’t working and neither did that socket seem to be. The window seals were not clean on the inside. (Yes, we opened them for fresh air) The staff members were very kind, patient and helpful. Should bring your own utensils cookware paper towels, dish liquid a... read more
The bathroom smelled like cigarette smoke and the fan needed to be cleaned.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Northlake
How is Extended Stay America - Atlanta - Northlake rated?
Extended Stay America - Atlanta - Northlake has a 4.3 star rating with 691 reviews.
When is Extended Stay America - Atlanta - Northlake open?
Extended Stay America - Atlanta - Northlake is open now. It will close tomorrow at 12:00 a.m.