Extended Stay America - Atlanta - Perimeter - Crestline

Business response:

Thanks for being our guest. We are glad to read you had a comfortable stay and that you liked your room. That being said, we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. Your concern in regard to breakfast will be shared with our food and beverage team. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We are glad to read you had an overall pleasant visit and liked the value we offer. Having said that, we are sorry for not meeting some of your expectations. Your concerns will be shared with the respective teams in effort to improve pour service and facilities. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. Please accept our apologies for not meeting your expectations in regard to the bed. We have shared your review with our leadership team for future evaluation. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thanks for being our guest at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Quina, thank you for staying at Extended Stay America. We are glad to read you had a nice time with us and that you liked our well-kept property. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thanks for making Extended Stay America a part of your travel plans. We are glad to know your stay with us was comfortable and that your liked your room. We have taken a note of your feedback in regard to our breakfast offerings as we plan any changes to our selections. It was a pleasure serving you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America and for sharing your wonderful experience. We are thrilled to read you loved the comfort of your well-appointed room and found us to be an excellent value in the area. Thanks once more for allowing us to be of service, and we look forward to having the pleasure of doing so again on your next trip. Sincerely, Hotel Management 

Business response:

We are sorry to hear you were inconvenienced by maintenance issues in your bathroom of your guest room. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your experience at our hotel. We are pleased you liked our convenient location as it was close to many places of your interest. However, we are sorry you weren’t happy with our breakfast and your feedback will be shared with Brand Leaders. While making the reservation through the third party website, guests usually get the receipt at the same point in time. If we could be of any further assistance, we would be happy to be of service. Thank you for being our guest, and we hope that you will choose us aga... read more