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Extended Stay America - Atlanta - Perimeter - Hammond Drive
- Hotels
- Atlanta, GA
About this business
Location details
1050 Hammond Dr., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I stayed here due to location and that worked out fine. The room had no tissues, water glasses, ice bucket, and I spotted some bugs. Parking was a major hassle.
Business response:
Thank you for choosing to stay with us. Although you liked our location, we are sorry for the lack of in-room amenities in your suite. However, these things are available at the front desk and are complimentary. We will remind our staff to communicate this more clearly going forward. We value your observations and will share it with the appropriate teams to ensure a better experience moving forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Everything was nice and comfortable the laundry room was real nice.and it was around a lot of food places to so they helped out as well
Business response:
Thank you for reviewing your stay at Extended Stay America. We are glad you loved our laundry room and that our convenient location close to restaurants was perfect for your needs. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Someone had been smiling in room before us. A shelf fell down. Only 2 pillows, no extra blanket. Did not have time to request change to other room. Woke up with sore throat.
Business response:
We apologize for the issues you had in your room. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams step up their fame and be more diligent with their duties going forward. Please give us a chance to regain your trust in the future. Sincerely, Hotel Management
The edge band on my table was missing, exposed unfinished edge was sharp and rough. Room smell like smoke, the bath tube was slimy and unclean.
Business response:
Thank you for choosing our hotel. We are sorry for the issues you encountered in your room and regret the inconvenience caused. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Thank you for your comments. We hope to see you again in the future so that we can provide you with a better stay. Sincerely, Hotel Management
It is a decent stay. The room was clean with no hiccups. Some of the outlets would start to work then stop, which I found odd. My only complaint was that housekeeping did not come to my room the following morning to pick up my used towels and replace with new ones. I left them that morning near the door and they were still there when I came back that evening. The front said they had just given out their "last" fresh towels and I would have to wait for fresh ones at 11pm. Later never came. I used the last towel as my wash clo... read more
Business response:
Thank you for your review of your stay. We apologize for your disappointment with your stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will be coaching our front desk staff to ensure we are clearly communicating our services and amenities during guest arrival... read more
We got a very nice and clean room. I had plenty of clean towels, linen, and the room was properly attended. The room service was prompt and expeditious. I especially like the fact that we got a non smoking room without the odor of smoke.
Business response:
Godfrey, thank you for your kind words about Extended Stay America. We are delighted to know that you had an excellent stay with us. We are particularly glad your room provided all the comforts you expected and that you enjoyed all of the in-room amenities we provide. We look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Perimeter - Hammond Drive
How is Extended Stay America - Atlanta - Perimeter - Hammond Drive rated?
Extended Stay America - Atlanta - Perimeter - Hammond Drive has a 3.3 star rating with 2,427 reviews.
When is Extended Stay America - Atlanta - Perimeter - Hammond Drive open?
Extended Stay America - Atlanta - Perimeter - Hammond Drive is open now. It will close tomorrow at 12:00 a.m.