Extended Stay America - Atlanta - Perimeter - Hammond Drive

Business response:

August, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we exceeded your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Milton, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we apologize that we failed to provide you with the level of service you should have received and regret the inconvenience it caused. We value your feedback and will use it as a training opportunity to improve our service delivery. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Dwight, thank you for being our guest once again. We are happy to know that you liked our friendly associates and convenient location. However, we are sorry for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn'... read more

Business response:

Fred, thank you for being our guest. We apologize for the difficulties you experienced in your room. We have taken a note of your feedback and have discussed these issues with our housekeeping and maintenance department to make sure we correct our drawbacks. We encourage you to try us again in the near future and are confident you will enjoy a better stay. Sincerely, Hotel management 

Business response:

Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Mark, thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management 

Business response:

Serenity, we are so glad our service and facilities lived up to the expectations you have of Extended Stay America. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Jerry, thanks for being our guest at Extended Stay America. We are delighted to read you liked our attentive service and that you found us to be a good value. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Damon, thank you for staying with us and for the four-star rating. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your experience with us and hope to see you again soon. Sincerely, Hotel Management