Extended Stay America - Atlanta - Vinings

Business response:

We are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgment of our hard working staff and we will share your compliments with them. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Nancy, thanks for the perfect review. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

David, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Vicki, thank you for being our guest. We're glad to know you were pleased with the service provided by our staff and that you liked our beds. However, we apologize for the inconvenience you had at the time of check-in and for the cleanliness issues you encountered in your room. We have discussed your feedback with the concerned departments, and we're taking immediate steps to make sure future guests do not face the same problems. We hope you will give us a chance to redeem ourselves the next time you are in this area. Since... read more

Business response:

Ray, thank you for the excellent review of Extended Stay America. We're thrilled to know you loved your well-appointed room and that you were impressed with the service provided by our superb staff. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Sequoyah, thank you for being our guest at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry for the smell you experienced in the hallways. Please be assured that we have discussed your feedback with our housekeeping team, and we're working with them to remove the odor from our property. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Karen, thank you for being our guest. Although overall you had a pleasant stay with us and were impressed with our courteous associates, we are sorry for the inconvenience you had. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management