Extended Stay America - Atlanta - Vinings

Business response:

Thank you for staying with us and for taking the time to post a review. Although you liked our overall service, we're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you'll make plans to stay with us again! Sincerely, Hotel Management 

Business response:

Thank you for posting your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for a perfect stay. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

Larry, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Geoffrey, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are delighted to know our convenient location was the highlight of your great stay. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Jodi, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Dennis, thank you for choosing Extended Stay America while you were here for the baseball game. It’s a pleasure knowing your overall visit with us was an enjoyable one and that you had a pleasant time with us.We hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for your candid review. We apologize for the bad odor coming from the carpet in your room and that this put a damper on your stay. We will promptly take action to rectify the problem. In the future, we hope you will call on hotel staff to assist. We would have loved to resolve this while you were here.Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. ​ Sincerely, Hotel Management 

Business response:

Thank you for staying with us, and for your wonderful feedback. We are thrilled that you loved our terrific location as well as the value we offer.Thank you again for choosing Extended Stay America. We hope to have you stay with us again! ​ Sincerely, Hotel Management