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Extended Stay America - Atlanta - Vinings
- Hotels
- Atlanta, GA
About this business
Location details
2474 Cumberland Pkwy. SE, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So I incountered 3 staff members the first one was aweful he was rude and just wasn’t polite the next two we awesome and made you I feel welcomed. I ended up have to shake off the mattress my daughter was sleeping on because it was dirty and we went to get in the pool and it was dirty as well. The hotel has walls that were broken and it smelled funny. For the price I guess it’s what you expected.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you and your daughter will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
酒店的位置很方便，厨房还行！早餐是外带式食物，麦片、蛋糕、咖啡、茶水！酒店规定五天清洁一次房间，基本没服务，停车挺方便的，比较适合长住客！不过性、价比不高，人民币800左右一天贵了些！周边开车5至8分钟有几个超市和商场，生活特方便，如：Publix Super Market , Nam Dae Mum Farmers 基本亚调料、食品都有、Target 百货、等等，离市中心开车大概18分钟左右！
Business response:
Thank you for taking the time to share your feedback. We are pleased to know our location was ideal for your needs and that you had an enjoyable stay with us. It was a pleasure to have you as our guest, and we hope to be your hotel of choice next time you are in this area. Sincerely, Hotel Management
GOOD STAAY NEAR BASEBALL FIELD, EVEN FOR A FAMILY Trip for my partner and our friends! It was really great! We were able to cook on the grill and enjoy the pool. Our first room did not smell so great, but there was no issue giving us another room! We also wanted a good place to stay, near the baseball stadium. THis hidden place was perfect!
Business response:
Thank you for choosing us while here for a sporting tournament. It is a delight to know you liked having a fully equipped kitchen in your well-maintained room and liked our convenient location close to spots of interest. Your review is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management
OK!!!! It was hard to see from the road at night. This hotel was ok for the price.
Business response:
Marty, thank you for being our guest at Extended Stay America. We are happy your overall experience was enjoyable and that you liked our affordable rates. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
comfortable It was great I did have a problem with the lights an nobody fix them but it was nice an I enjoyed it
Business response:
Jennifer, we appreciate you for taking the time to review your visit to our hotel. It feels good to know you liked our offerings and that you had a relaxing stay with us. Your feedback regarding the lights is shared with the maintenance team. Thank you for being our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Was not the cleanest, smelled bad and takes front desk forever to come to the desk at any time
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Was supposed to have two double beds, but after two different keys failed to unlock the door of our original room, we were moved to a room with one double and a sleeper sofa. It also had a kitchenette, so fair trade, I guess. I had to ask for linens for the sleeper, which consisted of one pillow, a fitted sheet, and a comforter. No flat sheet. No blanket. We couldn't get extra towels or wash cloths unless we traded in what we had, one-for-one. It wasn't very clean either, but the surrounding area was nice and we were close t... read more
Business response:
Brad, we appreciate you for evaluating your visit to our hotel. Although you liked our service, we apologize as we couldn’t provide you with room of your choice due to the maintenance issue with the card keys. Also, we apologize for the cleanliness issue. Your feedback is discussed with the housekeeping and maintenance teams in an effort to improve the efficiency of our service levels moving ahead.We hope you’ll give us a chance to regain your trust in the near future. Sincerely, Hotel Management
Everything was wonderful. The size of the room was a pleasant surprise.
Business response:
Bobbie, thank you for staying at Extended Stay America. We are thrilled to read you loved all the aspects of our hotel, especially your spacious room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Vinings
How is Extended Stay America - Atlanta - Vinings rated?
Extended Stay America - Atlanta - Vinings has a 4.3 star rating with 845 reviews.
When is Extended Stay America - Atlanta - Vinings open?
Extended Stay America - Atlanta - Vinings is open now. It will close tomorrow at 12:00 a.m.