Extended Stay America - Austin - Downtown - Town Lake

Business response:

Thanks for being our guest. We are glad to read you enjoyed our grab-and-go breakfast and our location was perfect for your needs. However, we are sorry if you were disappointed with anything. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Erica, thank you for your fabulous rating and for letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It's so nice to read how much you enjoyed your stay, and we are happy you were impressed with our clean and comfortable suite. Thank you again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It is so nice to read how much you enjoyed your stay, and we are happy you were impressed with our service, our clean suites, and our amenities. Thank you again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are glad you found your room to be comfortable. Also, we will make a note of your feedback regarding our grab-and-go breakfast as we plan any changes to our breakfast offerings. It was a pleasure having you as our guest, and we look forward to welcoming you again soon! Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel and for sharing your concerns. Although you liked our location, please accept our sincerest apologies for our lack of responsiveness. The service that you described is not typical, and steps have been taken to address the issue. We hope you will choose us again so we can provide you with a more satisfactory stay. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a review. We are sorry for the odor issue you encountered in your initial room but glad to know our associates resolved the problem to your satisfaction. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management