Extended Stay America - Austin - Downtown - Town Lake

Business response:

Thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It is so nice to read how much you enjoyed your stay, and we are happy you were impressed with our service, our clean suites, and our amenities. Thank you again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are glad you found your room to be comfortable. Also, we will make a note of your feedback regarding our grab-and-go breakfast as we plan any changes to our breakfast offerings. It was a pleasure having you as our guest, and we look forward to welcoming you again soon! Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel and for sharing your concerns. Although you liked our location, please accept our sincerest apologies for our lack of responsiveness. The service that you described is not typical, and steps have been taken to address the issue. We hope you will choose us again so we can provide you with a more satisfactory stay. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a review. We are sorry for the odor issue you encountered in your initial room but glad to know our associates resolved the problem to your satisfaction. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and sharing your experience. We're so glad you enjoyed your suite offering apartment-style living with lots of room to relax, and many extras that make traveling easy. Thanks again for the great review. Please come and see us again! Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. Our team is so pleased to learn you enjoyed our ideal location, found your suite comfortable and our staff friendly and professional. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management