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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Since I purchased the hotel room on Expedia I didn't expect a luxury room. The room was large, adequate with a kitchenette. I liked the location and free parking. Our check in receptionist was somewhat curt but she warmed up a little as we chatted. The ac was an old unit that was pretty noisy but at least we had ac. I would'nt call the snack bars continental breakfast, it should just be called snacks. Otherwise the room was just adequate.
Business response:
Cyndy, thank you for selecting us for your needs. We are delighted to read you liked the spaciousness of your room and the added comfort of having a kitchen to cook meals of your choice. However, we are sorry for the inconvenience you had. Your feedback for the functioning of the HVAC unit and our breakfast offerings will help us deliver better future guest’s experiences going ahead. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
WiFi was slow but mostly functional. Two separate room keys failed to work on the second day. Guy who checked me in was super nice.
Business response:
David, thank you for choosing us. We delighted to know you had a pleasant stay with us that our offerings were to your satisfaction. However, we regret the inconvenience you had concerning the key card. It was a pleasure to have you as a guest at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
the bathrooms, specifically the shower faucet didn't work very well. It can also use some updating to match the room. comfortable and clean overall.
Business response:
We appreciate you taking the time to post your review of Extended Stay America. It feels great to know you liked our calm atmosphere and that you had a relaxing stay in your room. Your feedback for the faucet of the shower in your room has been shared with the maintenance team for review and action. Thank you for being our guest, and we look forward to seeing you soon. Sincerely, Hotel Management
just average are stay was average, the room was not cleaned, there was not dryer and curtains in the bathroom, only coffee for breakfast
Business response:
Javier, thank you for being our guest. We're sorry for the inconvenience you had due to our housekeeping policy. Please know since we are an extended stay hotel, our housekeeping is done on a weekly basis to respect the privacy of our guests, but it is available upon request at a minimal fee. Also, know the items such as hairdryers are kept at the front desk and are always complimentary. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
We only stayed one night however I did like the option of the room having a small kitchen to use. Didn't use it but would most likely stay there in the future based on that availability.
Business response:
Ken, thank you for choosing Extended Stay America. It feels good to know you liked having a fully-equipped kitchen in your room and that your short stay was a restful one. We appreciate you being our guest, and we hope to have the opportunity of hosting you again soon. Sincerely, Hotel Management
Perfect location to walk to the bat bridge! Location was quiet.
Business response:
Thank you for your gracious review. We are thrilled to know you enjoyed the calm atmosphere we have and that you were impressed with our ideal location close to the bat bridge and many interesting spots in our city. On behalf of everyone here at Extended Stay America, we invite you to visit us again soon. Sincerely, Hotel Management
Great location,great price, clean. The desk clerk upon check in was the rudest individual ever encountered and should not be dealing with the public
Business response:
Thank you for your review. We were so happy to read that you felt that we were a good value and that our location was perfect for your needs. We value your feedback as it will help us improve our service moving forward. We hope your positive experience with our accommodations will bring you back to stay with us again soon. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating. We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, Hotel Management
Business response:
Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,806 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.