This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We only stayed one night however I did like the option of the room having a small kitchen to use. Didn't use it but would most likely stay there in the future based on that availability.
Business response:
Ken, thank you for choosing Extended Stay America. It feels good to know you liked having a fully-equipped kitchen in your room and that your short stay was a restful one. We appreciate you being our guest, and we hope to have the opportunity of hosting you again soon. Sincerely, Hotel Management
Perfect location to walk to the bat bridge! Location was quiet.
Business response:
Thank you for your gracious review. We are thrilled to know you enjoyed the calm atmosphere we have and that you were impressed with our ideal location close to the bat bridge and many interesting spots in our city. On behalf of everyone here at Extended Stay America, we invite you to visit us again soon. Sincerely, Hotel Management
Great location,great price, clean. The desk clerk upon check in was the rudest individual ever encountered and should not be dealing with the public
Business response:
Thank you for your review. We were so happy to read that you felt that we were a good value and that our location was perfect for your needs. We value your feedback as it will help us improve our service moving forward. We hope your positive experience with our accommodations will bring you back to stay with us again soon. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating. We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, Hotel Management
Business response:
Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
What a disappointment Room booking was supposed to be 2 beds. Got only 1 and a pull out couch. No bedding on pull out. Front desk staff argumentative, and aloof. Room was not very clean, no maid service over 4 days. Crappy breakfast service. No dishes in kitchen.
Business response:
Steven, it was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We greatly value your patronage and hope you re-evaluate us on your next visit as we hope to regain your confidence in our hotel. Sincerely, Hotel Management
Business response:
David, we are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
I stay here every time I go to Austin because the price is unbeatable for this area of the city. It's right next to all the shops and restaurants on S. Congress and a very short walk to Town Lake and downtown. You don't get all the amenities of a pricier hotel, but that's where you get the savings. The hotel is in good condition. The rooms are clean. The staff is polite and helpful. There's plenty of well-lit parking, and you're in one of the most sought-after parts of town in a room that costs far less than any other in the... read more
Business response:
Thank you for staying with us and leaving a review of your experience here. It is a pleasure to know you not only liked our courteous associates but also our ideal location close to many interesting destinations which made for the highlight of your stay. On behalf of everyone at Extended Stay America, we invite you to for another visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,776 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.