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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No breakfast Nice hotel with good parking facilties. Close to Texas Capital. Breakfast is not included as it was said! Breakfast on the go is just coffee! Small problem because Whataburger is just a short step beside and open 24/7.
Business response:
Roine, thank you for staying at Extended Stay America. We are glad to know you enjoyed our great location and liked our hotel amenities. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
The room needed cleaning; the bin in the bathroom had rubbish from previous occupants and there was a slice of cheese on the bed frame.
Business response:
Thanks for taking the time to review our hotel. We apologize for the cleanliness issue you encountered in your room and regret the inconvenience caused. We have asked our housekeeping staff to be more diligent in their efforts and also to thoroughly inspect the suite before accommodating to our guests. We appreciate your feedback and hope to host you again in the future for a better stay. Sincerely, Hotel Management
The woman at the check in desk was really great . She was having computer trouble but she did not make us wait . She gave us the keys to our room and solved the computer problem later . She was one of the nicest front desk persons that we have ever met . They are fortunate to have her. The room also was spotless .
Business response:
We appreciate your terrific review of Extended Stay America. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your compliments with the associate you mentioned! Thank you for staying with us, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Property was ok for an extended stay. Very disappointed no coffee maker and coffee in room. Very disappointed no cups/glasses to drink from, no ice available.
Business response:
Thank you for being our guest. We're glad overall you had a pleasant time with us, but we're sorry for the inconvenience you had due to our dishware policy. Please know the kitchenware for your room is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to our guests upon request. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,806 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.