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Extended Stay America - Austin - Round Rock - South
- Hotels
- Austin, TX
About this business
Location details
16950 N. Interstate Hwy. 35, Austin, TX, 78728, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cleaniness needs work for sure. There was pee in the toilet and on the seats when we arrived at our room, the walls needed to be wiped down also.
Business response:
Thank you for staying at our hotel. We are sorry for the cleanliness issue you encountered in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope to have an opportunity of hosting you again so that we can make it up to you. Sincerely, Hotel Management
Building needs updating and care. Room could have been cleaner!
Business response:
Lakenzar, thank you for choosing to stay with us. We're sorry for your disappointment with the overall condition of our property. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. Also, know your concerns regarding the cleanliness of your room will be discussed with our housekeeping team to be more diligent with their efforts moving forward. We would like to regain your trust and hope you will give us that opportunity in the future. Sincer... read more
Very nice stay Very nice stay. Easy check in and the room was comfortable. Rail lock on the door was sketchy. Overall a good stay.
Business response:
Michael, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Nice property and staff. Clean rooms and hotel was nice
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Front disk staff was very professional helpful answered all our questions very Friendly There were a some problems with the room when a spoke with Manager she was extremely apologetic thank me for informing her I didn't ask for a credit she gave me one. If there had not been the problems I would have given them 5 stars I will say my family had two rooms their rooms had no problems and he was extremely happy with his stay !! Also when i return i will be staying again
Business response:
Califam, thank you for staying with us at Extended Stay America. We are delighted to know you were so impressed with the fantastic service delivered by our associates and that you enjoyed your time with us. It was a pleasure hosting you and your family, and we look forward to seeing you again soon. Sincerely, Hotel Management
Just okay
Business response:
Sandrell, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Round Rock - South
How is Extended Stay America - Austin - Round Rock - South rated?
Extended Stay America - Austin - Round Rock - South has a 3.2 star rating with 1,948 reviews.
When is Extended Stay America - Austin - Round Rock - South open?
Extended Stay America - Austin - Round Rock - South is open now. It will close tomorrow at 12:00 a.m.