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Extended Stay America - Austin - Round Rock - South
- Hotels
- Austin, TX
About this business
Location details
16950 N. Interstate Hwy. 35, Austin, TX, 78728, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Loved everything except there was this was constant weird sound that sounded like someone turning the doorknob that was sorta creepy.
Business response:
Thank you for the feedback about your stay at our hotel. We are happy your overall experience was enjoyable, but we are sorry for the noise issue you had and the inconvenience it caused. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Cold water No hot water either day...the broiler was out. However, they did refund 1 night’s stay. Cheap, no frills stay.
Business response:
Jessica, thank you for reviewing your stay. We're sorry for the lack of hot water and the inconvenience you had while you were here. We have addressed this concern, and we hope you will see this as the isolated incident that it was. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
It’s okay It wasn’t the worst place in the world to stay but it wasn’t the greatest either. Room was clean, shower was disgusting, could use some help with customer service skills.
Business response:
Thank you for your review. We are glad you had an overall pleasant time here and that you liked your comfortable room. That being said, we are sorry for the issue you had with our service and with the cleanliness of kitchenware. We have shared your concerns with the appropriate departments and team members, and we have taken steps to address those issues so that they don’t happen again. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
The check in process went well, the room was nice and the staff exceeded my expectations!
Business response:
Thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It is so lovely to hear how much you enjoyed your stay, and we are happy you were impressed with our service and our suites. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Always Enjoyable Staff is always nice. Rooms always clean and inviting. Easy to get to and everything you need right in the area of the hotel. Thanks from RobZeke.com
Business response:
Joseph, please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-kept room, hospitality, and location made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Round Rock - South
How is Extended Stay America - Austin - Round Rock - South rated?
Extended Stay America - Austin - Round Rock - South has a 3.2 star rating with 1,873 reviews.
When is Extended Stay America - Austin - Round Rock - South open?
Extended Stay America - Austin - Round Rock - South is open now. It will close tomorrow at 12:00 a.m.