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Extended Stay America - Austin - Round Rock - South
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
16950 N. Interstate Hwy. 35, Austin, TX, 78728, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Outdated, red stains on the carpet, what they call and charge as breakfast was coffee and granola bars, until 9:30 am, very disappointed
Business response:
Thank you for being our guest. We are sorry for the housekeeping service you had and regret the inconvenience caused. We have shared your feedback with the appropriate team to be more diligent in their efforts. Also, your comments about the breakfast offerings will be shared with our Brand Leaders to assist them when determining new breakfast choices. Thanks again, and we hope to welcome you back in the future for a much better experience. Sincerely, Hotel Management
Pet friendly Pet friendly!
Business response:
Iris, thank you for your recent stay at Extended Stay America. We are delighted you loved our pet-friendly facility. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
horrible horrible service at the front desk
Business response:
Thank you for your recent stay and comments. Please accept our apologies for the less than positive experience with our front desk associates. We have customer service training in place for our associates, so we are sorry this situation was not handled appropriately. We have shared your concerns with the front desk team, so this does not happen again. We hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, Hotel Management
They need to remove continental breakfast from website since there's no such thing. Just a dispenser of coffee and muffin. Highly disappointed
Business response:
Sammy, we appreciate you being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Thank you for your feedback, and we hope to see you again soon on your next trip this way. Sincerely, Hotel Management
Cleaniness needs work for sure. There was pee in the toilet and on the seats when we arrived at our room, the walls needed to be wiped down also.
Business response:
Thank you for staying at our hotel. We are sorry for the cleanliness issue you encountered in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope to have an opportunity of hosting you again so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Round Rock - South
How is Extended Stay America - Austin - Round Rock - South rated?
Extended Stay America - Austin - Round Rock - South has a 4.3 star rating with 1,043 reviews.
When is Extended Stay America - Austin - Round Rock - South open?
Extended Stay America - Austin - Round Rock - South is open now. It will close tomorrow at 12:00 a.m.