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Extended Stay America - Austin - Round Rock - South
- Hotels
- Austin, TX
About this business
Location details
16950 N. Interstate Hwy. 35, Austin, TX, 78728, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This establishment is up to par. The staff is super friendly. Love staying here.
Business response:
Chanel, thank you for being our guest once again and for your feedback. Every team member here at Extended Stay America works hard to deliver a great guest experience, so we appreciate your wonderful comments. We hope to make all your future stays memorable as well. Sincerely, Hotel Management
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Good service but hard beds The staff are friendly and the room was clean. The only issues we had are the beds being really hard and the free breakfast is actually a coffee bar.
Business response:
Gayle, thank you for the kind feedback about your stay at Extended Stay America. It is good to know that you enjoyed your time with us and that you were impressed with our accommodations as well as our courteous associates. We value your feedback and look forward to your next visit. Sincerely, Hotel Management
Room was very clean; staff went beyond being courteous throughout whole stay.
Business response:
Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay, found your suite refreshing, and the staff friendly and professional. Thank you once more for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management
Was a non smoking rum that smelled like cigarette smoke
Business response:
Thank you for staying with us and letting us know of the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. It was a pleasure serving you, and we hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management
Clean, lots lighting, staff was great, i would stay again if i had to. Only needs bigger pillows
Business response:
Thank you for the kind feedback about your stay at Extended Stay America. It is good to know that you enjoyed your time with us and that you were impressed with our property as well as the courteous associates. We value your feedback and look forward to your next visit. Sincerely, Hotel Management
There's a night club next to the hotel that stays open all night seems like playing loud music. They park in the hotel parking which makes the police and tow trucks come tow cars away for residents to be able to park however the police harass the wrong people standing outside. Monique the manager and Alicia have no idea how to manage. Crystal is the ONLY person with commom damn sense as to how things go area here! She has a good explanation of how things with us having to ask questions.
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. However, we are glad you liked the service provided by Crystal. We value your feedback and hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Round Rock - South
How is Extended Stay America - Austin - Round Rock - South rated?
Extended Stay America - Austin - Round Rock - South has a 3.2 star rating with 1,948 reviews.
When is Extended Stay America - Austin - Round Rock - South open?
Extended Stay America - Austin - Round Rock - South is open now. It will close tomorrow at 12:00 a.m.