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Extended Stay America - Austin - Round Rock - South
- Hotels
- Austin, TX
About this business
Location details
16950 N. Interstate Hwy. 35, Austin, TX, 78728, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean, lots lighting, staff was great, i would stay again if i had to. Only needs bigger pillows
Business response:
Thank you for the kind feedback about your stay at Extended Stay America. It is good to know that you enjoyed your time with us and that you were impressed with our property as well as the courteous associates. We value your feedback and look forward to your next visit. Sincerely, Hotel Management
Lady at the front desk i believe named Ashley was extremely helpful. She was helping an older lady at the desk which was taking some time an attention but she still managed to get me checked in and settled quick and easy.
Business response:
We appreciate your terrific review of Extended Stay America. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your comments to Ashley. Thank you for staying with us, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I liked the size of the room for the price. I especially love the fact that there’s a stove, fridge, and microwave.
Business response:
Thank you for choosing Extended Stay America and sharing your experience. We are delighted to know you were impressed with the size of your room along with the fully-equipped kitchen and that you found us to be a good value. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
Although the staff was great that will be my first and last time staying there. My room had a weird smell to it. The shower head had mold. The ‘Continental Breakfast’ was mini sized granola bars and dry packs of grits. The room was really something out of the 80’s. No one should have an ‘Extended Stay’ there. Sorry
Business response:
Thank you for your review. We apologize for the odor you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We are also sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel ... read more
No WiFi service My stay was not the best. I travel for business, and the WiFi service is horrible here, there is really NO WiFi. I even paid the extra 5.95 to get faster/ better service, but that did not help. I kept getting kicked offline. I was never able to get my business work done. And today, early evening, I called back the property to get my receipt for that WiFi charge, which was taken from the deposit. Hours later, still no receipt! . I called them back four hrs later, and the front desk clerk tells me he can't give... read more
Business response:
Thank you for your review. We are sorry for the issues you encountered with the internet connectivity. We will share your concerns with the engineering team for review and action. We also apologize you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hote... read more
Frequently asked questions about Extended Stay America - Austin - Round Rock - South
How is Extended Stay America - Austin - Round Rock - South rated?
Extended Stay America - Austin - Round Rock - South has a 3.2 star rating with 1,873 reviews.
When is Extended Stay America - Austin - Round Rock - South open?
Extended Stay America - Austin - Round Rock - South is open now. It will close tomorrow at 12:00 a.m.