Extended Stay America - Austin - Round Rock - South

Business response:

Thank you for posting your kind review of Extended Stay America. We are delighted you enjoyed your stay at our hotel. We also appreciate your kind compliments about our staff member Monique, and we will be sure to share your comments with her as she will be so pleased. Thank you again for being our guest, and we look forward to seeing you back soon. Sincerely, Hotel Management 

Business response:

Patty, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our courteous associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Iris, thank you for your recent stay at Extended Stay America. We are delighted you loved our pet-friendly facility. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the housekeeping service you had and regret the inconvenience caused. We have shared your feedback with the appropriate team to be more diligent in their efforts. Also, your comments about the breakfast offerings will be shared with our Brand Leaders to assist them when determining new breakfast choices. Thanks again, and we hope to welcome you back in the future for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay and comments. Please accept our apologies for the less than positive experience with our front desk associates. We have customer service training in place for our associates, so we are sorry this situation was not handled appropriately. We have shared your concerns with the front desk team, so this does not happen again. We hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, Hotel Management