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Extended Stay America - Austin - Round Rock - South
- Hotels
- Austin, TX
About this business
Location details
16950 N. Interstate Hwy. 35, Austin, TX, 78728, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A simple place to sleep the mexican food restaurant is very good next door.
Pleasant Stay I was in Austin on business. The hotel staff was very friendly and helpful. I was only there in the evenings. I was very pleased with my accommodations. The room was clean. I plan to stay there in the future when I return. I have already recommended this hotel to my friends. It was just as described in the hotel website.
Room was great, but wreaked of smoke Our room was great. Great service...clean room, but, when we walked into our room that was a non-smoking room it wreaked of smoke to the point of making me sick to my stomach. Very, very strong smell of smoke. To make matters worse they were sold out of rooms therefore I could not be moved to a different room. Make sure that the non smoking room has not been smoked in please...yuck!!!
needs improvement hotel room had coffee pot but no coffee, had to go to office and ask for coffee.motel had a bad odor, we opened our windows in our room.
It was basically like stating in a motel 6, good for price but yeah it’s a motel
Business response:
Dear Guest, We regret that your stay did not leave a more favorable impression. While we understand that value is an important factor when choosing accommodations, it’s disappointing to learn that the overall experience did not meet your expectations. Your feedback has been shared with the appropriate team so it can be taken into consideration as we continue working to improve the guest experience. We appreciate you taking the time to share your perspective and hope to have the opportunity to provide you with a much more com... read more
We booked two nights here for a show and the location is great, loads of things to do around here. However, the room smelled like stale cigarettes, carpets full of stains, bathroom and kitchen area looked old and worn, and shower had lukewarm water, but we didn't care because the price was low. There was a rumbling from the floor below and our floor was vibrating and we couldnt sleep. I went down at 4am, no one was there. I called the number 800 number at the desk and they tried calling the property and they told them i had ... read more
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay, from the room condition to the disturbance and delay in assistance. This is certainly not the level of service we strive to provide. Your comments have been shared with our management team to ensure better staff responsiveness. We truly value your insight as a hospitality professional and hope to have the opportunity to restore your confidence in us on your next visit. Sincerely, Hotel Management
They canceled my reservation without a notice.
Business response:
Dear Guest, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies for the inconvenience you experienced with your recent reservation at our hotel. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future, as we would welcome the chance... read more
Frequently asked questions about Extended Stay America - Austin - Round Rock - South
How is Extended Stay America - Austin - Round Rock - South rated?
Extended Stay America - Austin - Round Rock - South has a 3.2 star rating with 1,932 reviews.
When is Extended Stay America - Austin - Round Rock - South open?
Extended Stay America - Austin - Round Rock - South is open now. It will close tomorrow at 12:00 a.m.