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Extended Stay America - Austin - Round Rock - South
- Hotels
- Austin, TX
About this business
Location details
16950 N. Interstate Hwy. 35, Austin, TX, 78728, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Guest, Thank you for leaving a rating regarding your stay with us. Our staff strives to ensure an exceptional experience for each guest; therefore, we want to extend our sincerest apologies for not meeting these expectations. We hope you will give us another opportunity to show you our attentive hospitality and that we truly value your patronage. Sincerely, Hotel Management
Could use renovations in bathroom area ceiling cracking, hot water does not last at all, construction going on around the area so pretty noisy very early
Unfortunately, one night of our stay it sounded almost like someone was bouncing a basketball around the room for 3-4 hours straight. When we went to ask the front desk, they were not there. When we went to the room, it turns out it was unattended children. Kind of uncomfortable but we're aware that has to be a rare situation.
Business response:
Dear Elizabeth, Thank you for bringing this to our attention. We’re sorry for the disturbance you experienced during your stay. Prolonged noise is not acceptable, and we regret that our team was not available to assist you when you needed support. We take guest comfort and safety seriously, and your feedback has prompted us to review our overnight staffing procedures and reinforce our policies regarding noise and supervision. We appreciate your understanding and patience, and we hope you’ll consider giving us another opportu... read more
AWFUL!!! The back of my ears, and neck were tore up by bed bugs! Even one of the staff members laughed and said, “Oh yea! I’ve been tore up a couple times.” Staff is friendly but not enough staff. Front is closed a lot during hours.
Business response:
Dear Erica, Thank you for being our guest. We are sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon for a seamless experience. Sincerely, Hotel Management
Would not recommend staying at this hotel It took three trips to get the key card to work not sure why. The attendent at the desk did his best to accomodate. Some of the lighting in the room did not work and upon looking at the sconce by the bed there was dust and gime that was truely visble with missing switch. The microwave belonged in a musem and made terrible noise when opperated. The free breakfast was not good especially the coffee that looked and tasted weak. The room was damp from humidity and not very comfortabe tem... read more
Business response:
Dear Stephen, We're sorry that your recent stay with us didn't meet your expectations. We apologize for the issues you experienced with the key card and the comforts of the room. We understand that these problems made your stay uncomfortable. We'll use your feedback to improve and review our key card systems, as well as inspect room upkeep and cleanliness. Further, we will also share your comments on the breakfast choices to enhance our guest's experience. We appreciate your patience and would like to make it right. We hope ... read more
Not the best. The room was old and smelled like pee. All the appliances are rotting away even the refrigerator.
Business response:
Dear Guest, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. W... read more
Breakfast is a joke Very noisy
Business response:
Dear Guest,Thank you for your feedback. We're sorry to hear that your experience with breakfast and the overall noise level did not meet your expectations. Providing a restful and satisfactory stay is important, and comments like yours help us identify areas for improvement. Your concerns have been noted, and we appreciate you taking the time to share them with us.Sincerely,Hotel Management
I have stayed at many Extended Stays throughout the country so I was very well aware of the 2 star rating however I have never experienced the offensive smell coming from the carpet, the dead bug cementary within the light fixture and shocking visible when the light was turned on, the numerous brown specks on the mattress which I not even going to guess as to what that was and the homeless camping out at the side entrance. Needless to say we did not stay, but when I demanded my 4 night reservation be canceled I was essential... read more
Business response:
Dear Guest, We sincerely regret the challenges you encountered during your visit. Providing a clean and comfortable stay is our priority, and we apologize for any shortcomings. Your feedback is invaluable, and we are addressing these concerns with our team. We apologize for the predicament with your reservation and understand your frustration. Reservations made through a third-party booking site must be canceled by them. We recommend that you contact them directly for assistance. While this visit did not meet expectations, w... read more
Frequently asked questions about Extended Stay America - Austin - Round Rock - South
How is Extended Stay America - Austin - Round Rock - South rated?
Extended Stay America - Austin - Round Rock - South has a 3.2 star rating with 1,932 reviews.
When is Extended Stay America - Austin - Round Rock - South open?
Extended Stay America - Austin - Round Rock - South is open now. It will close tomorrow at 12:00 a.m.