Extended Stay America - Bakersfield - Chester Lane

Business response:

Dear Samar, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's great to know that you found your suite comfortable and were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Dear Jeremy, We extend our sincere apologies for any inconvenience caused by our elevator being out of service during your stay. We understand the importance of this amenity to our guests, and we regret any discomfort it may have caused you. Your feedback is important to us, and we will share it with our management team to promptly improve future experiences. Thank you for your understanding. We hope to accommodate you again under better circumstances next time. Until then, take care! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing us. We're glad you found your room comfortable and had a pleasant time. However, we are sorry for the disappointment during the check-in. We'll work on streamlining our process to make it easier for future guests. Thanks for your feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Sincerely, Hotel Management