Extended Stay America - Bakersfield - Chester Lane

Business response:

Dear Guest, Thank you for staying with Extended Stay America and for taking the time to share your kind feedback. We’re delighted to know your stay met your expectations and that both our team’s hospitality and the overall cleanliness made a positive impression. Providing a welcoming atmosphere and a well-maintained, comfortable environment for our guests is always our priority, and your comments mean a great deal to us. We look forward to the pleasure of welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re sorry to hear about the difficulty you experienced during check-in and regret the inconvenience it caused. Guests should be able to access their rooms without delay, and we understand how frustrating it must have been. At the same time, we appreciate that overall your stay was satisfactory, and your feedback has been shared with the appropriate teams so this situation can be carefully reviewed and addressed. We hope you’ll consider giving us another opportunity to provide a smoother experience in the future... read more

Business response:

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We regret that the bathroom's condition did not meet your expectations. Maintaining well-appointed accommodations is very important to us, and we understand how the appearance and functionality of these spaces significantly impact overall comfort. Please be assured that your comments have been shared with our maintenance team for improvement. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can leave... read more

Business response:

Dear Guest, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you were satisfied with the space and cleanliness of your rooms as well as our convenient location. Providing a comfortable environment and maintaining high cleanliness standards are top priorities for our team, and it is rewarding to know we met your expectations. Your kind feedback truly motivates us to continue delivering excellent hospitality. We appreciate your support and are grateful you chose to stay wit... read more

Business response:

Dear Guest, Thank you for your wonderful feedback. We are thrilled to know that you enjoyed our service. Our team is dedicated to ensuring every guest feels welcomed, cared for, and valued, and it is always rewarding to hear that our efforts made a positive impact on your stay at Extended Stay America. Your appreciation inspires us to maintain and continually enhance the quality of service we provide. We look forward to creating more memorable experiences for you in the future. Sincerely, Hotel Management