Extended Stay America - Bakersfield - Chester Lane

Business response:

Dear Derrian, Thank you for your kind words! We’re thrilled to hear that you found our staff amazing and your room spacious and comfortable. Providing a welcoming service and a relaxing environment is what we strive for, and we’re delighted that we hit the mark during your stay. Extended Stay America looks forward to welcoming you back for another great experience! Sincerely, Hotel Management 

Business response:

Dear Derrian, Thank you so much for your kind feedback! We’re thrilled to hear that your stay at Extended Stay America far exceeded your expectations. It’s always our aim to create an exceptional experience, and we’re delighted to know we succeeded. We look forward to welcoming you again soon and continuing to provide you with memorable stays. Sincerely, Hotel Management 

Business response:

Dear Samar, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's great to know that you found your suite comfortable and were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Dear Jeremy, We extend our sincere apologies for any inconvenience caused by our elevator being out of service during your stay. We understand the importance of this amenity to our guests, and we regret any discomfort it may have caused you. Your feedback is important to us, and we will share it with our management team to promptly improve future experiences. Thank you for your understanding. We hope to accommodate you again under better circumstances next time. Until then, take care! Sincerely, Hotel Management