This profile has been claimed by the business owner or representative.
Extended Stay America - Bakersfield - Chester Lane
- Hotels
- Bakersfield, CA
About this business
Location details
3600 Chester Ln., Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very comfy rooms, great staff and beautiful location. Will highly recommend it
Business response:
We appreciate you choosing our hotel. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Business response:
Mei, thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
No good wifi
Business response:
Thank you for staying with us and providing your feedback. We know how important it is to stay connected when you are away from home, so please accept our apologies for the issues with our Wi-Fi. Our maintenance team has been notified to ensure the issue is corrected. Thanks again for staying with us, and please come back soon! Sincerely, Hotel Management
Business response:
Claudia, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Great place bad customer service Stayed here a few times on business and had a pleasant stay for the most part. Rooms are clean and bed is comfortable, but the t.v. is way too small. The plump lady at the check in desk was not very friendly and a bit prejudice. I arrived at the hotel around 10pm and the doors were locked, but I could see the plump lady behind the desk. She pointed to the phone on the side of the glass door, so I picked it up and gave her my name and conformation number. Once I did that she slowly got of her ... read more
Business response:
Dear guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Poor cusstomer service. minimal toiletries. cannot open front door with card
Business response:
Thank you for providing feedback about your recent stay. We want to apologize for your experience at our hotel. We truly care about each guest who visits our hotel, so we are sorry for the difficulty you had with our responsiveness to your needs. We have taken appropriate action to make sure these issues are resolved. We hope you will give us another chance in the future by staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Bakersfield - Chester Lane
How is Extended Stay America - Bakersfield - Chester Lane rated?
Extended Stay America - Bakersfield - Chester Lane has a 3.6 star rating with 2,303 reviews.
When is Extended Stay America - Bakersfield - Chester Lane open?
Extended Stay America - Bakersfield - Chester Lane is open now. It will close tomorrow at 12:00 a.m.