Extended Stay America - Bakersfield - Chester Lane

Business response:

Tina, thanks for being a guest. Although you had an overall pleasant stay with us, we apologize for not explaining our housekeeping policy to you on arrival. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We will make sure our front office team communicates this without fail going ahead. Your feedback regarding the bathtub is discussed with our housekeeping team for review and action. We hope you will give us a chance to redeem ourselves in the fu... read more

Business response:

Jim, thank you for choosing to stay with us at Extended Stay America. We're glad you were impressed with the service provided by our staff, but we're sorry for the smoke smell you experienced in your room and for the inconvenience you had due to our hotel policy.We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Also, know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these ... read more

Business response:

Alvaro, thank you for being our guest and for recommending us to future travelers. We are pleased to know you liked our well-kept property and were happy with our affordable rates. However, we are sorry if you had any inconvenience. Also, we have taken a note of your feedback with regards to our associates and will use it as a training tool to improve our future guests’ experiences. We hope the positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. ​ Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you enjoyed your well-kept room and were especially impressed by the service provided by our courteous associates. We will be sure to share your compliments with our entire team for taking good care of you. We appreciate your feedback and look forward to welcoming you all back soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Debra, thank you for staying at Extended Stay America. We are delighted you loved your well-appointed room and our courteous service. We will be sure to share your compliments with our team, especially Samantha. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Elmer, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management