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Extended Stay America - Bakersfield - Chester Lane
- Hotels
- Bakersfield, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3600 Chester Ln., Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pillow was not comfy and not enough, upgrade kitch Kitchen is good but why you have to carry your coffe maker & utensils & plates to the room why it is not in the room .? Needs more comfy pillow & heavier cover.
Business response:
Thank you for sharing your experience of your stay with Extended Stay America. We're happy you enjoyed the most aspects we have offered. However, we're sorry for the discomfort you had with the pick up of the kitchenware from the front desk. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and we regret the inconvenience caused. We value your business and hope you will see us again in the future. Sincerely, ... read more
Could have been better... The door lock didn't work, so all we had was the top latch. Being in an unfamiliar area, this made me uneasy. The coffee area was put away before 10, and there was no breakfast.
Business response:
Jacob, thank you for your candid evaluation. We strive to deliver a good experience to all our guests, so I am sorry that yours was not perfect and regret if any inconvenience caused. Your feedback will be shared with our maintenance team. We truly hope you will consider giving us a second chance so we can provide a much better experience. Sincerely, Hotel Management
Nice surprise!! Good experience. I would go back.
Business response:
Reina, thank you for your fabulous review and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Business response:
Ronald, thank you for your kind rating of Extended Stay America. It’s great to see our service and facilities were to your satisfaction which made your stay pleasant. We hope you will make us your home again in the future. Sincerely, Hotel Management
Business response:
Deora, thanks for the perfect rating of Extended Stay America. It's great to know you had an awesome time with us. We hope to see you soon. Sincerely, Hotel Management
Not a good area to stay My first reaction to this Hotel was the poor customer service that was provided when we first arrived. There was two receptionist at the front desk, neither of them greeted us not smiled. I initiated the greeting, and their response was not genuine. We checked in and the whole process was not friendly. we go to our room, and our room was clean and the beds were comfortable. The next morning we left the Hotel early and there was a homicidal right in the corner of the street where the Hotel is located. ... read more
Business response:
Ana, thank you for taking the time to share your feedback. Although you liked your clean room, we are sorry for the inconvenience you experienced while here. This is not the type of service we strive for, so we would be taking appropriate steps to ensure this does not happen again. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Happy; would book again Needed just one night, but the room was spacious, clean, up to date and comfortable. There are a few choices for food and coffee nearby too so was a good deal.
Business response:
John, thank you for choosing Extended Stay America for your overnight stay. We are delighted to read you had a nice time with us and that you liked your well-appointed room. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
We appreciate you being our guest. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
A very clean hotel The first thing I noticed when entering our room was how refreshingly clean the room smelled. There is one thing I feel could be improved was the gentleman working the desk in the evening hours..We had a few questions and he didn't seem to care about our needs..It really wasn't a big deal but his attitude was "what do you want me to do about it"
Business response:
Karen, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Bakersfield - Chester Lane
How is Extended Stay America - Bakersfield - Chester Lane rated?
Extended Stay America - Bakersfield - Chester Lane has a 4.2 star rating with 1,407 reviews.
When is Extended Stay America - Bakersfield - Chester Lane open?
Extended Stay America - Bakersfield - Chester Lane is open now. It will close tomorrow at 12:00 a.m.