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Extended Stay America - Bakersfield - Chester Lane
- Hotels
- Bakersfield, CA
About this business
Location details
3600 Chester Ln., Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pleasant Nice place. Everything else was uneventful. Cozy, clean and exactly what I had hoped a hotel would be.
Business response:
Matthew, thank you for your kind review of Extended Stay America. It’s great to know you were pleased with our well-kept property and had an overall pleasant time with us. Also, your feedback is of utmost value, and we will use it as a training tool to improve our performance further. We hope to see you again in the future. Sincerely, General Manager
Much nicer than I had expected it to be. I stay here often lately and it's always been nice.
Business response:
Matthew, thank you for returning to our hotel. We are glad to know you liked our convenient location and had a pleasant time with us once again. I have shared your concerns with my Housekeeping team in an effort to work more diligently in the future. We hope to be your hotel of choice whenever you are back in this area. Sincerely, General Manager
Nice hotel to stop at on the way to San Francisco The room was very nice, however, absolutely nothing available to use. No coffee pot....not blow dryer in the bathroom...otherwise comfortable.
Business response:
Denice, thank you for taking the time to write a review of your stay at Extended Stay America and for finding us in a great location, giving easy access to restaurants, shopping, and business parks nearby. We appreciate you loved our spotless room and enjoyed your stay. To ensure cleanliness of kitchenware, brand standards require us to make these items available at the front desk. Our guest often brings their personal toiletries like the blow dryer, however, these in-room amenities are also available at the front desk on re... read more
Business response:
Fredi, thank you for taking the time out of your busy schedule to post a wonderful rating regarding your experience at Extended Stay America. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, General Manager
Business response:
Thank you for staying at Extended Stay America and for the four-star rating. We look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager
It's alright but not the greatest A little surprised that this Extended Stay America the only thing that kind of Ruined the Night was the fact that we had to air the room out when we open the door and locked inside there were wet used hand towels underneath the sink did they not have time to throw those back in their carts it was so gross Unfortunately they are booked that night they also didn't have the extra little amenities in the room like a blow dryer or the complimentary dinnerware set in the room already but I guess w... read more
Business response:
Thank you for being our guest at Extended Stay America - Bakersfield - Chester Lane. We are pleased your overall visit was good, but I am sorry for the inconvenience you experienced during your stay. We appreciate your feedback as it will help us to improve our service and facilities moving forward. We hope you will come and see us again the next time you are in this area. Sincerely, General Manager
Business response:
Tracy, thank you for sharing your perfect rating. We appreciate you choosing Extended Stay America - Bakersfield - Chester Lane and hope to host you again soon. Sincerely, General Manager
Better than most in the area but still flaws The parking lot is very small we were lucky to get only one pot let behind the building. For the price we paid the carpets were dirty, had a funny smell, the bed was very wobbly, pillow was lumpy and we only had shampoo, no conditioner.
Business response:
Carol, thank you for being our guest and letting us know your overall visit was a pleasant one. We want every guest to have an outstanding time and leave with a lasting, favorable impression. We fell short in making that happen for you and we are truly sorry. Although your experience is not typical of our usually excellent service, we obviously have room to improve, and we assure you we will. We hope you will reconsider and give us a chance to make it up to you. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Bakersfield - Chester Lane
How is Extended Stay America - Bakersfield - Chester Lane rated?
Extended Stay America - Bakersfield - Chester Lane has a 3.6 star rating with 2,303 reviews.
When is Extended Stay America - Bakersfield - Chester Lane open?
Extended Stay America - Bakersfield - Chester Lane is open now. It will close tomorrow at 12:00 a.m.