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Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Good hotel at a reasonable rate
The front entrance door scrapes the ground. The first thing you see that beeds attention suggests that management is not involved in the initial presentation of the property it leaves the guest with the question (what else is wrong...surprise)
Business response:
Patrick, thank you for being our guest. We regret you were not satisfied with the condition of our property. We have noted your comments and will share them appropriately. Our primary focus is on exceptional experiences in all areas; therefore, we are disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Someone was smoking in the room next to me and I called for another room assignment. I was given a new room which was cozy and quiet. I will stay here again.
Business response:
Audrey, thank you for your recent visit to our hotel. We are glad your overall stay was pleasant and that you enjoyed your peaceful and relaxing suite; however, we regret that we did not meet all of your expectations. We work hard to provide a clean and comfortable environment, and we are sorry that your experience was compromised. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. We appreciate your taking the time to share your rating with fellow travelers, a... read more
The toilet didnt flush and the bathroom fan sounded like it was going to fall through the ceiling
Business response:
Karlene, thank you for your recent visit and review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We are disappointed we were not successful in providing this for you. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
Was disappointed there were no ice dispenser machines. Everything else was great
I always stay at this hotel when passing through. The mattress in this room however has unbelievably firm. Literally a rock. I woke up at 3:45am when the upstairs people started to throw furniture against their floor (our ceiling) and the rock mattress wouldn't allow me to fall back asleep. That being said, easy to get to, safe area, dog friendly, affordable and clean. So I will stay again, just a slightly unfortunate visit this time.
Business response:
Sabrina, thank you for being a loyal guest of our hotel. We are glad to know our location is perfect for your needs and that you had a pleasant time with us. That said, we were sorry to read that you were disappointed with the mattress in your room during this stay. We will look into this; thank you for letting us know. It was wonderful to have you as our guest, and we look forward to making your next stay a comfortable one. Sincerely, Hotel Management
Stay Only small complaint I have was the smell of cigarettes that could be smelled in the whole hotel
The front desk agents and the management are very helpful contine to help myself and my family
Business response:
Kyonia, thank you for the terrific review of Extended Stay America. We could not be more delighted to read about the special attention you received from our front desk team. We are fortunate to have such a team, and it comes as no surprise to hear the dedicated service they demonstrated to you during your stay. We hope you are already planning another visit our way. Thank you again for your review! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 3.6 star rating with 1,372 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is closed now. It will open at 9:00 a.m.