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Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Definitely would not recommend staying here. The guy at the front desk was not friendly, only said what he had to and didn’t even make eye contact. There was an odor as soon as u walked in the lobby. Our room was dirty, especially the bathroom, vents were dirty also. The plates they provided don’t even fit in the microwave for the kitchen. The tv loses signal when it rains! Just overall a terrible experience.
Business response:
Dear Guest, We are very sorry to learn that your stay did not meet your expectations. Delivering a welcoming atmosphere and maintaining high standards of cleanliness are very important to us, and we regret that you experienced otherwise. Your observations regarding service and amenities have been shared with the appropriate departments for immediate attention. We appreciate your feedback, as it helps us focus on areas that need improvement to ensure a better guest experience in the future. Sincerely, Hotel Management
Door did not lock, literally could just push open. Not coffee pot or ice bucket or cups. Bathtub looked as if it had not been cleaned. Everything was dusty.
Smelled like smoke throughout, even though non smoking room
Business response:
Dear Kimberly, Thank you for sharing your experience. Providing clean and comfortable accommodations is our priority, and we regret that we fell short of your expectations. This is not the standard we strive to maintain, and your comments will be shared with our team to ensure better monitoring and upkeep. We appreciate you bringing this to our attention and hope to offer a more comfortable stay in the future. Sincerely, Hotel Management
Poor stay, avoid Not a good hotel. Don’t recommend staying here if you are a road traveler. Go to the next exit.
Business response:
Dear Steven, Thank you for sharing your feedback. We are sorry to hear that your visit did not meet expectations. We strive to provide a comfortable and welcoming experience for all guests, and it's disappointing to know we fell short during your time with us. Your comments are important and will be shared with our team to help guide future improvements. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
they put me in a room that was already occupied … very uncomfortable experience
Business response:
Dear Ravin, Thank you for taking the time to share your experience. We sincerely regret the discomfort you faced upon arrival and understand how unsettling such a situation must have been. Providing our guests with a smooth and respectful check-in is a priority, and we are sorry this was not your experience. Your comments have been noted and shared with our team for improvements. We truly appreciate your understanding and patience. We hope to have the chance to welcome you back so we can provide you with the flawless experie... read more
PRICE GOUGING CHARGING MORE THAN DOUBLE THE RESERVED RATE!!!! DO NOT TRUST THIS PLACE!! NO CILUSTOMER AEVICE TIL AFTER 9AM UNACCWPTABLE! CAUSED ME TO LOSE ALMOST A GRAND ON WORK PAY TODAY DUE TO HAVING TO LEAVE UNEXPECTEDLY AT 11AM TO FIND ANOTHER (AND CLEANER) HOTEL AS THEY ARBITRARILY DOUBLE ++ THEIR RESERVED PRICING ON PEOPLE ALREADY STAYING!! FRONT DESK STAFF ISN'T WORTH A SHIDDDD TO HELP BC THEY KNOW ABSOLUTELY NOTHING BUT TALKING GHETTOEXCEPT HOW TOE-T-T-O!!!!
Business response:
Dear Sandra, Thank you for sharing your concerns. We are truly sorry for the frustration and disruption you experienced. Unexpected rate changes and limited front desk availability outside standard hours can understandably cause inconvenience, and we regret any miscommunication or confusion that may have occurred. Your experience falls short of the service we strive to provide. We’re actively working to improve guest support. Thank you for bringing this to our attention. We appreciate your feedback and hope for the opportuni... read more
If i could id give a negative 0.Rooms and lobby not same as the in the advertisements. The Furniture, desks, floors cabinets are all worn, dirty, and old . Dont get me started on the water pressure in the shower. The holes in the walls, the hard as Hades mattress, the old and scratchy brown "blanket"...the bathroom and kitchenette sinks would leak from the knobs (not just the faucet!) and they would overflow if I let them run.
Business response:
Dear Guest, Thank you for your detailed feedback. We’re sorry your stay was disappointing and that the condition of the room and amenities did not align with expectations. Your feedback is being shared with the appropriate teams to address the issues and improve the overall quality and maintenance of our accommodations. We appreciate you bringing this to our attention. Sincerely, Hotel Management
Uncomfortable bed! Bed was rock hard. Neither my husband or I could sleep on it.
Business response:
Dear Guest, Thank you for being our guest. We sincerely apologize for the discomfort you may have experienced with our beds. Your feedback is important to us, and we will promptly address the issue to ensure our guests have a comfortable stay. We hope you will consider giving us another chance to provide you with the relaxing stay you deserve. Sincerely, Hotel Management
We didn’t stay, we walked down the hall and it smelled like an animal shelter.
Business response:
Dear Guest, Thank you very much for your feedback. We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we regret not meeting these expectations. We will address this with our housekeeping department to ensure this does not happen again. We hope you will give us another chance the next time your travels bring you this way. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 3.6 star rating with 1,420 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is closed now. It will open tomorrow at 9:00 a.m.