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Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible, chemical smelling room and no refund! We didn't stay. We checked in, went to our room and it was horrible. The smell of some sought of chemical cleaner was overwhelming. We couldn't even stay in the room. When we went back down and asked to be reinbursed (we were there less that 5 minutes) we were told we couldn't have it! My husband's throat literally began to burn. there was not way we could stay. We left an lost the money. We were lucky there were hotels nearby that we were able to stay at.
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Our room floor wasn’t clean, when we made a call, receptionist said, room service comes once a week, Shower flow was so low, I hardly can take soap out of my body
Business response:
Dear Sadia, Thank you for taking the time to review your stay with us. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Please accept our apologies for the inconvenience caused. Your comfort is important to us, and we are actively addressing these issues to ensure a more satisfying experience for all our guests. Thank you again for choosing us, and we hope you will visit again soon for the flawless stay you deserve.Sincerely,Hotel Mana... read more
O don’t stay there I didn’t not stay my revation was cancel and the receptionist told me the hotel was filled up and didn’t not to help me at all that not good business I was so disappointed in your service
Business response:
Dear Mary, We appreciate you for writing a review. We are sorry for the issues on your arrival and with the reservation of your room and the level of service our team showed you. Also, we understand your disappointment and frustration. Your remarks are shared with the concerned person for further action. Once again, we are sorry for letting you down. Please revisit for a seamless hotel experience. Sincerely,Hotel Management
Not as advertised Nobody was at the desk upon check in. Had to call the main number to get someone there. Then was told my reservation was cancelled due to no double beds and that they should have called me well they didn't. Had to take a double bed and share instead of 2 beds in the room. No breakfast as advertised or restaurant. Keys stopped working had to go back to desk. Outlet didn't work had to reset that.
Business response:
Dear Joanie, Please accept our apologies for anything other than a completely satisfying stay. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We have taken note of all the concerns you raised to address them promptly, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Ma... read more
After the first nights stay I found out they have bed bugs by welts all over my body
Business response:
Dear Richard, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Arrived late past midnight. No one was at front desk. Waited 2 hours. Called the 800 number and they could not get a hold of anyone. Ended up getting a room at the nearby Holiday inn for the night. Found Roaches in the room. Musty odor in the room.
Business response:
Dear Mahesh, We were sorry to read your comments regarding our oversight in responding to your experience was unacceptable. We are also sorry for the issues you experienced with the front desk. We are looking into the matter to see what went wrong. We will take appropriate measures with our team members and train them to handle such situations better. Thank you for taking the time to leave this review; we wish you all the best for your future travels.Sincerely,Hotel Management
We stayed for almost 2 week. No one ever came to clean the room. Not even once!!!!
Business response:
Dear Alexander, Thank you for staying with us. Please accept our apologies for the problems you encountered. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. We do not take these concerns lightly, especially with the cleanliness of our hotel, and will address this matter with our housekeeping associates, as providing a clean environment to our guests is our top priority. Our front desk team is always available to help you resolve such concerns. We appreciate your ... read more
Room dark and deodorized with unpleasant overpowering odor that permeated everything. Only well lit area I saw was lobby. AC unit was loud and weak. Everything was basically clean.
Business response:
Dear Paul, Thank you for sharing your candid feedback. We aim to provide all our guests with a clean, fresh, and comfortable environment. We regret this was not your experience and the inconvenience you encountered, including the maintenance of the room. We will address this remark with the housekeeping and maintenance team so that they diligently inspect the room before check-in. We appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us.Sincerely,Hotel Management
Strong odor
Business response:
Dear Satya, We want to thank you for your comments about your recent experience at our property, and we apologize for not meeting your expectations. We work hard to provide the best and cleanest environment for all our guests. We regret not meeting this expectation. Your feedback is appreciated to ensure future guests are not similarly impacted. We hope to welcome you back whenever you visit the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 3.6 star rating with 1,420 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is closed now. It will open tomorrow at 9:00 a.m.