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Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bad Smell The smell in the hotel is horrible
Business response:
Dear Rose, We genuinely apologize for falling short of delivering a welcoming and pleasant environment. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into certain areas. While we regret that your recent stay was not up to your standards, we value your input. We are committed to ensuring your next visit with us is nothing short of exceptional. Thank you for your review.Sincerely,Hotel ... read more
The bathroom was not clean at all. Found roaches crawling around but it was worth what I paid, it's really affordable and I was only there for a few hours only. The breakfast is not what I thought it was nothing but muffins, granola bars, coffee and tea they do not do hot breakfast.
Business response:
Dear Chiquita,Thank you for your valuable feedback regarding your recent stay with us. We are pleased to know you found our rates affordable. However, we sincerely apologize for any deficiencies in cleanliness that you experienced during your visit. Rest assured, we will address this matter with our housekeeping team to conduct a thorough review and implement the necessary improvements. Additionally, we will also share your valuable insight regarding our breakfast offerings with the leadership team. We look forward to the op... read more
Staff was rude breakfast was horrible and some room have roach and also they don’t even clean the room daily
Business response:
Dear Roussel, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. However, we regret that we fell short of your expectations and apologize for any inconvenience this may have caused. Maintaining a high standard of cleanliness is of utmost importance to us, and we are committed to ensuring that our team pays greater attention to this aspect moving forward. Also, please know that our housekeeping... read more
You felt dirty the moment you walked in. Complimentary breakfast: only nutrition bars. Smelled like pot.
Business response:
Dear Jeannine, Thank you for choosing to stay with us. We sincerely apologize for not meeting your expectations regarding our accommodations and breakfast options. Your feedback is important to us, and we are conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Furthermore, your valuable feedback about our breakfast will be shared with our team leaders to explore ways to enhance our offerings. We hope to make your next stay with us a more m... read more
Price and location good. Rugs need to be cleaned. Peeling paint on walls Flooring cracked and needs repair. Lighting is harsh
Business response:
Dear Maureen,Thank you for affirming our convenient location and affordable pricing. However, we apologize for not meeting your expectations during your recent visit and regret that you felt our property needed updating. We are grateful for the feedback and will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Man... read more
May want to look elsewhere if possible Hotel had a no smoking policy except weed and cigarettes but other than that. Rooms definitely had a legacy smell of tobacco. And hotel appeared to be a halfway house for others in addition to being a hotel. Staff was friendly and helpful.
Business response:
Dear John, Thank you so much for sharing your experience with us. We are grateful for your kind words about our staff. However, we want to extend our sincere apologies for not doing so in the areas you outlined. Please know that we take your feedback seriously and will make the necessary improvements to provide the best possible service. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Beware of Extended Stays If you don’t know, it seems that most extended stays are apparently transitional housing for people who don’t have. I put my family up for two nights. They couldn’t stay the 2nd night. The place is filthy and the other people there made the place feel unsafe. It was so bad my family slept on my couch and floor the remainder of the trip and wasted $500 between the 2 rooms. Now you know!
Business response:
Dear Patrici, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Walked in room and it smellex like dead fish walked down told desk guy he went and sprayed something went back up it was disgusting smell now with fragrance. Didn't stay in room and didn't get money back very very disgusting.
Business response:
Dear Corey, Thank you very much for staying at our hotel. We regret that the room didn't meet your expectations. Please know that we consistently aim to provide our guests with the highest standards of comfort and satisfaction, and we extend our sincere apologies for any inconvenience. In the future, please know that our front desk staff is always available to help, including relocation, whenever possible. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable... read more
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 3.6 star rating with 1,420 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is closed now. It will open tomorrow at 9:00 a.m.