Extended Stay America - Baltimore - BWl Airport - International Dr.

Business response:

Thank you for taking the time to share your feedback. We are pleased you stayed with us, but we are sorry for the inconvenience you experienced with our shuttle service. We have shared your review with our concerned team for better improvements. We hope you will choose us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Anitra, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Juan, thank you for staying at the Extended Stay America. We are thrilled to read you were impressed with your spotless room and the great service you received from our staff. Your excellent compliments have been shared with entire team, especially with Valerie & Tia for making your stay a memorable one. It was our pleasure to serve you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for taking the time to review our hotel. We apologize your non-smoking room had a smoke odor and for the maintenance issues in the bathroom. Your comments will be shared with the respective teams, and we will take the appropriate steps to prevent these issues from happening again. We hope to have the opportunity to provide you with a much better stay in the future. Sincerely, Hotel Management 

Business response:

Martin, thank you for your excellent rating. We are thrilled you were satisfied with our offerings and had an excellent experience. On behalf of all of us at Extended Stay America, we would like to invite for another outstanding stay. Sincerely, Hotel Management 

Business response:

Susan, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. Although you liked our location, we are sorry for not meeting your expectations in regard to our grab-and-go breakfast. We have shared your concerns with our leadership team for any future improvements. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are happy to know you had an enjoyable time with us. We value your feedback and have shared it with my team going forward. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management