Extended Stay America - Baltimore - BWl Airport - International Dr.

Business response:

Thanks for taking the time to review our hotel. We apologize your non-smoking room had a smoke odor and for the maintenance issues in the bathroom. Your comments will be shared with the respective teams, and we will take the appropriate steps to prevent these issues from happening again. We hope to have the opportunity to provide you with a much better stay in the future. Sincerely, Hotel Management 

Business response:

Martin, thank you for your excellent rating. We are thrilled you were satisfied with our offerings and had an excellent experience. On behalf of all of us at Extended Stay America, we would like to invite for another outstanding stay. Sincerely, Hotel Management 

Business response:

Susan, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. Although you liked our location, we are sorry for not meeting your expectations in regard to our grab-and-go breakfast. We have shared your concerns with our leadership team for any future improvements. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are happy to know you had an enjoyable time with us. We value your feedback and have shared it with my team going forward. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and letting us know your overall visit was a pleasant one. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future. Sincerely, Hotel Management 

Business response:

Sherry, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Huan, thank you for staying at Extended Stay America. We are delighted to read you had a nice time with us and that you liked our well-kept property. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management