Extended Stay America - Baltimore - BWl Airport - International Dr.

Business response:

Dear Deaysia, We appreciate you choosing us and are happy you had a pleasant stay. But at the same time also regret that your room was not spotless and fresh upon arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we apologize. We are working with our housekeeping and pest control team to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide a better experience on your ... read more

Business response:

Dear Anthony, Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our excellent location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay.Sincerely,Hotel Management 

Business response:

Dear tim, Thank you for staying with us and sharing your review. We are delighted to read that you had such a wonderful experience, from our clean accommodations to your interactions with our excellent team. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. On behalf of all of us at Extended Stay America, the pleasure was ours, and we look forward to welcoming you back!Sincerely,Hotel Management 

Business response:

Dear Michael, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Our goal is to provide an exceptional stay for our guests, so we apologize this was not your experience. We've shared your concerns with the appropriate individuals, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will allow us to redeem ours... read more