Extended Stay America - Baltimore - BWl Airport - International Dr.

Business response:

Dear Guest, We appreciate you taking the time to write a review about your stay with us. We are sorry to hear about the issues with cleanliness you encountered that impacted your visit. We aim to provide cleanliness as our top priority. Therefore, we apologize for not meeting this expectation. This does not represent the quality of service we usually provide. We will address this issue, and appropriate action will be taken. Thank you for the feedback to let us know how we can improve, and we assure you we will do just that. ... read more

Business response:

Dear Marimar, Thank you for staying at our hotel and letting us know we have room for improvement. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from comments like yours. We apologize for the disruption to your stay caused by the lingering smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests. We have notified our housekeeping team of your concerns, and remedial steps are underway to ensure all rooms are thoroughl... read more