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Extended Stay America - Baltimore - BWl Airport - International Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
939 International Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cleaning is horrible, had to wait for the lady to come down, bathroom is outdated and nasty looking. Outside front of door reeking with the smell of piss. No trash can in the room.
Business response:
Dear Kerri, Thank you for your feedback. We appreciate that our staff made a positive impression during your stay. However, we apologize that the condition of the room and the surrounding area did not meet your expectations. Your comments will be shared with our team as we work to improve the overall experience. We hope you’ll consider giving us another opportunity to provide a more comfortable and enjoyable stay in the future. Sincerely, Hotel Management
Filthy Walked into room full of roaches and other bugs flying round and bathroom was filthy! And they did not approve my refund after staying for literally 15 mins trying to contact someone about it!!
Business response:
Dear Allan, Thank you for your feedback. We apologize for the condition of your room and the frustration you experienced. This does not align with the standards we strive to uphold, and your comments will be shared with our team. Had we been made aware of this issue while you were still here, we would have made every effort to addressit. We hope to have the opportunity to provide a better experience in the future. Sincerely, HotelManagement
Room smelled like cigarettes but was clean. Only thing I didn’t like is the after hour service.
Business response:
Dear Guest, Thank you for your valuable feedback regarding your recent stay at Extended Stay America. We are pleased that, with the exception of a few issues, you had a pleasant stay overall. Your comments help us identify where we can improve. We’d love another opportunity to welcome you back for a smoother, more comfortable stay. Sincerely, Hotel Management
Hotel is not like it use to be. The hotel is unkept and run down. The property is filthy and the office keeps the door locked when it should be open. Maybe because of the rif rad people that be staying there.
Business response:
Dear Guest, Thank you for your feedback regarding your recent experience. We regret to learn about the condition of the property. This does not reflect the high standards we aspire to uphold. We will ensure that your concerns are communicated to our team for immediate attention to the cleanliness and accessibility issues you encountered. We appreciate your bringing this to our attention. We hope for the opportunity to welcome you back so we may provide you with the experience you deserve.Sincerely,Hotel Management
Beware Overall, the room was clean. However the bathroom was in abysmal condition. Maintenance workers invaded privacy by opening the door through the dead bolt and hotel staff did nothing in return to apologize. Don’t stay here.
Business response:
Dear Daisha, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Not worth it Room had a musty smell and saw 2 bugs, there were loud people screaming outside the door and the lady at the front desk was beyond rude and disrespectful when i walked in to check in she didn't look up at me once while speaking to me had an attitude the entire time later on when i went to get some utensils for my daughter to eat she lied saying they don't have silverware or plastic utensils anymore. Very lazy and unprofessional she needs to be fired immediately.
Business response:
Dear Jamar, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as we never intend to fall short of our guests' expectations. Our team strives to provide excellent service to all our guests, and we are sorry that this incident did not reflect our usual standards. Appropriate measures have been taken to ensure this is not repeated. Should your future travel plans bring you back to the city, we hope for the opportunity to ... read more
I don’t like
Business response:
Dear Ermes, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management
Dirty
Business response:
Dear Audrey, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Si... read more
Frequently asked questions about Extended Stay America - Baltimore - BWl Airport - International Dr.
How is Extended Stay America - Baltimore - BWl Airport - International Dr. rated?
Extended Stay America - Baltimore - BWl Airport - International Dr. has a 3.5 star rating with 2,201 reviews.
When is Extended Stay America - Baltimore - BWl Airport - International Dr. open?
Extended Stay America - Baltimore - BWl Airport - International Dr. is open now. It will close tomorrow at 12:00 a.m.