Extended Stay America - Baltimore - BWl Airport - International Dr.

Business response:

Dear Fahim, Thank you for taking the time to write a review regarding your stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had with the bedding. We know how important it is to get a good night's sleep and rest well. We also regret knowing about the frustrations caused due to the cleanliness issue in your room and that you were disappointed with the rate of your visit. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expe... read more

Business response:

Dear Vananzo, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, so we apologize for falling short of your expectations. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Once again, we are sorry for these concerns and hope to have the opportunity to serve you again and ... read more

Business response:

Dear Tamara, We always want to exceed our guest's expectations; therefore, we are disappointed this was not your experience and sincerely apologize for the inconvenience caused. This does not reflect the level of service and cleanliness we aim to provide. Our hotel is committed to upholding the highest standards of cleanliness and comfort for all our guests, and we will take the necessary steps to address this matter with the utmost care. We hope you will consider giving us another opportunity to showcase our dedication to p... read more

Business response:

Dear Karen, We apologize for the inconvenience caused by the smoking odor in your room. Ensuring a comfortable and pleasant environment for our guests is our priority. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. Your satisfaction is important to us, and we regret any discomfort you experienced. We take your feedback seriously and appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back f... read more

Business response:

Dear Tamica, We truly appreciate your candid feedback regarding your recent stay with us, and we're delighted to hear that Amber positively contributed to your experience. However, we deeply regret the cleanliness issues you encountered during your stay. While our housekeeping services are typically provided weekly for extended stays, we understand the importance of maintaining a clean environment throughout your visit. We apologize for any inconvenience this may have caused. Please note that additional housekeeping services... read more