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Extended Stay America - Baltimore - BWl Airport - International Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
939 International Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We found black hairs and spiders on the bed linen, bath tub in rough shape but functional! Beds very hard and musty smell from air conditioning unit
Business response:
Dear Christine, We appreciate your valuable feedback. It is our commitment to ensure that every guest experiences a clean and comfortable environment, akin to a home away from home when traveling. Therefore, we sincerely apologize for any shortcomings you may have encountered. Your concerns will be promptly addressed, and we are genuinely grateful for your bringing this to our attention. We hope for the opportunity to welcome you back so we may provide you with the experience you deserve.Sincerely,Hotel Management
Everything was just awful. And the roaches were omg disgusting wanted to complain but instead just checked out. This will be a first and last time at this place
Business response:
Dear Paul, We sincerely apologize for any disruptions during your recent visit. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. We regret any inconvenience you may have experienced and are grateful for your patience during this time. Should your future travel plans b... read more
Las habitaciones tienen muy mal olor
Business response:
Dear Gina, Thank you for providing us with feedback on your experience. We regret that your room was not up to our usual standards of cleanliness and comfort. Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience this may have caused. We are reviewing our housekeeping procedures to ensure that our rooms meet the highest standards of cleanliness. We are grateful for your patience and hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management
The room was absolutely disgusting; the smell was something I couldn't even identify; their were too many loitering people in parking lot outside of rooms (exterior doors) and the bathtub/shower was the filthiest thing I've literally ever seen in hotel (I have pics) I didn't even take a shower it was so bad! Would not recommend this place to anyone. Do not stay here.
Business response:
Dear Debra, Thank you for evaluating your stay with us. At our establishment, we are committed to delivering exceptional service and upholding pristine and comfortable lodgings within a secure environment for our esteemed guests. Therefore, we extend our sincere apologies for any dissatisfaction encountered during your recent stay. We assure you that we have security on our property around the clock for the safety of all of our guests. Also, our front desk is available at all times to help make your stay as comfortable as po... read more
Super dirty outside, dog poop everywhere. The website says breakfast and all they serve is cheap coffee and a muffin. Staff doesn’t have customer service skills. The pillows had a sweat smell,lots of dust under bed, the place is super old in general. It really needs to be remodel big time.
Business response:
Dear Jose, Thank you for reviewing our hotel. We strive to provide exceptional service to all our guests and regret falling short of your expectations. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We have also noted your comments regarding the breakfast. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We genuinely hope you will consider giving us another chance in the future to provide you with the sta... read more
I'd rather spend the night at the airport Not at all like the pictures. Should not be advertised as a hotel. It's a smelly dirty unsafe place. We had to make a night there due to flight cancellations. But I would have much rather spent the night at the airport had I known what a dump it is.
Business response:
Dear Svetlana, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Our hotel is committed to upholding the highest standards of cleanliness for all our guests, and we will take the necessary steps to address this matter with the utmost care. We sincerely hope you will consider giving us another opportunity to showcase our dedication to providing exceptional experiences d... read more
It was ok. Would only recommend in a crunch.
Business response:
Dear Jacqueline, We are grateful that you selected our hotel during your recent visit to the area and are glad to learn that your stay was pleasant. However, we apologize for any issues you may have encountered that kept it from being perfect. We hope that you will give us the opportunity to improve your impression of us in the future, should your travels bring you back to the area.Sincerely,Hotel Management
Bad America, Why would I stay?!?!?!?! I never stayed at the Hotel/Motel!!!!! I checked in mistakenly after booking online. I reviewed the room and property decided that this was NOT the place for my wife and I. I immediately went down to cancel the room, and the Front Desk conveniently came up with a lame excuse saying that they had to charge me for one night! Shame on "Stay America" Brand! I will be contacting Corporate, because I was literally on their property for less than 10/15 minutes. Whatever you do... if it's NOT a ... read more
Business response:
Dear Kyle, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
The was not up to standard
Business response:
Dear janice, Thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. We understand the importance of offering a comfortable and enjoyable experience, and we regret that this was not your experience. We hope you will return and allow us the opportunity to provide the stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWl Airport - International Dr.
How is Extended Stay America - Baltimore - BWl Airport - International Dr. rated?
Extended Stay America - Baltimore - BWl Airport - International Dr. has a 3.5 star rating with 2,201 reviews.
When is Extended Stay America - Baltimore - BWl Airport - International Dr. open?
Extended Stay America - Baltimore - BWl Airport - International Dr. is open now. It will close tomorrow at 12:00 a.m.