Extended Stay America - Baltimore - Glen Burnie

Business response:

Dear jakub, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. Such an instance is not the impression we want our guests to think of us. We have shared your feedback with our team and have taken measures to ensure this does not happen again. We would love the opportunity to provide you with the hospitality you should have experienced during this visit. We hope you allow us an... read more

Business response:

Dear Guest, Thank you for staying at Extended Stay America, and we appreciate you for taking the time to review your stay. We are happy your overall experience was pleasant. Our team works hard to meet the guest’s expectations which is why feedback like yours makes it all worthwhile. We enjoyed having you as our guest and hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear Cherrylin, thank you for your review of Extended Stay America. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to the city.Sincerely,Hotel Management 

Business response:

Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. Again, thank you for choosing Extended Stay Hotels and if I can be of assistance to you, please contact me directly at 410-761-2708. Sincerely, Samera Aslam General Manager 410-761-2708 bgb@extendedstay.com